Are you outgoing, self-motivated and willing to take the lead? Do you know what is needed to ensure clients are happy and expectations are met? SteelHouse, one of the fastest growing online advertising companies in the country, is looking for a Managing Account Director, Customer Success who is able to take the lead in developing and executing campaign strategies, as well as enable advertisers to increase their conversion rates and overall ROAS. If you want a great opportunity in a company that is revolutionizing the digital advertising industry – this is for you.
 
The Managing Account Director, Customer Success will manage a team of 3-4 Customer Success Managers who specialize in the exciting world of digital advertising. We are seeking an energetic, motivated team leader with 4-7 years of experience leading a team within AdTech who has the ability to lead conversations with customers on a daily basis and work in a fast paced, high volume environment.
 
You will:
  • Train, lead, and manage a team of 3-4 Customer Success Managers
  • Work as a technical and strategic resource on your team's assigned accounts as well as drive the performance and KPI goals set by the advertiser
  • Acclimate advertisers to SteelHouse products and set expectations for performance and attribution percentages 
  • Develop benchmarks and monitor reports to measure how online marketing campaigns are performing and suggest how to optimize campaigns or adjust budget toward specific goals on weekly calls with advertisers
  • Identify areas of expansion to drive revenue and further account growth through up-selling 
  • Attend quarterly onsite visits by presenting recent performance, identifying new opportunities, and collaboratively developing additional strategies with client
  • Conduct research and competitive analysis (market size, competitive benchmarks, trends, opportunities, customer needs and expectations)
  • Support the sales team in explaining the company vision, platform, and SteelHouse capabilities to prospects
You have:
  • 4-5 years of experience leading a team of Account Managers or Customer Success Managers within AdTech
  • 6-7 years of experience in affiliate marketing, display advertising, online marketing, or social marketing
  • Understanding of analytical software including Omniture, Coremetrics, and Google Analytics
  • Advanced Excel, presentation and analytical skills 
  • Demonstrated ability to interpret in-depth analyses, uncover actionable insight and effectively communicate to the broader organization 
  • Bachelor's degree in a quantitative/analytical or marketing field preferred
The gig comes with a few perks:
  • Collaborative work environment with friendly people
  • Beautiful office with an open floor plan and huge windows
  • Transparency-we share very detailed financial info at company meetings
  • Investment portfolio- Acorns contribution from SteelHouse
  • Competitive compensation
  • 100% healthcare coverage
  • Open-ended vacation policy with an annual vacation stipend
  • 401k plan
  • Flexible Spending Account (FSA) for dependent, medical and dental care
  • Weekly food deliveries, food trucks and outdoor BBQ
  • Gated dog run located outside 

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