The Operations Learning and Enablement Team is on a mission to build a culture of learning and performance across the organization. Our goal is to invest in our Operations leaders through holistic, robust leadership development interventions that provide them the learning experiences and coaching to support their growth into transformational leaders.
We are committed to providing leadership development across the organization so that leaders can build great teams and team members can contribute to an excellent customer experience and transform the closing process for homeowners.
The Learning Team believes in the following:
We are partners with a servant leadership mindset
Diverse expertise is essential
Data shapes the story
Strong culture drives transformational learning
The Manager, Operations Leadership Development role is an opportunity to execute the Learning Team’s vision by creating and executing a comprehensive leadership development strategy. This person will work with the rest of the Learning Team, and key stakeholders across Operations, to identify areas for increased leadership capacity, and support individual and collective leadership development among our Operations managers and supervisors.
During the first 90 days, this person will:
Conduct a thorough needs-assessment to identify areas for development and capacity building among current leaders and high-potential future leaders
Create a leadership development strategy that supports current leaders and plans for organizational growth and capacity-building over the coming months
Develop a leadership coaching plan and work with individual managers and supervisors to support their goals and pathways to growth
Plan and pilot a new leader onboarding program to support our newest managers and supervisors
You have 5+ years of experience in adult learning, leadership development, and/or coaching
Certifications in coaching or leadership development is a plus
You demonstrate strong organizational skills, attention to detail, and can manage multi-faceted programs for diverse audiences.
You have experience designing and implementing strong development programs for new and seasoned leaders
You are goal oriented, a strong planner, and can execute against plans with efficiency and effectiveness.
You are an excellent communicator and collaborate effectively with people across various parts of an organization.
You are highly adaptable, operate with agility, and thrive in ambiguous environments.
You seize opportunities to make an impact, and constantly look for ways to improve.
You are a learner, and you are ready to test your skills in a new, rigorous, fast-paced context.