About us

States Title is a top 10 title and escrow provider that is intelligently transforming closings by applying machine intelligence to the age-old processes and procedures in the $25B Title and Settlement industry. States Title makes residential real estate simple and efficient, allowing lenders to close more loans, faster, and at a lower cost. 

About the role

The Post-Closer is a cornerstone of the States Title Operations team. This individual will ensure that closings are executed with timeliness, expert accuracy, and precision, furthering the States Title mission to make the home closing process as frictionless as possible for homebuyers, real estate agents, and lenders. The Post-Closer will be excited to join the ‘title company of the future,’ processing instantly-underwritten files and leveraging technology to streamline the closing process. This role will collaborate with the Customer Service and Customer Success functions to proactively meet customer needs and provide a delightful closing experience. The Post-Closer will be based in our state-of-the-art Operations Hub in Irvine, CA. 

What will you be doing?

  • Performing any or all escrow duties required of the closing, post-closing, and funding stages with confidence and professionalism
  • Post-Closing duties include:
    • Performing post-close file reviews for accuracy of vesting, right-to-cancel, notes, DOTs, 1003s, and all other lender docs from closing
    • Informing borrowers of how to send or receive funds
    • Performing payoffs
    • Balancing files as needed
    • Preparing files for final policy generation, recording, and settlement statement
    • Handling HELOC post-closing processes as necessary
  • Additional customer service duties include:
    • Anticipating customer needs and resolving customer escalations in a professional, efficient manner
    • Providing status of the transaction throughout the closing process to the appropriate customers

What skills and experience do you need?

  • 1+ year direct escrow experience and/or prior experience in related roles, including title and curative work, mortgage processing, etc.
  • Excellent phone, email, and face-to-face communication skills
  • Love for multitasking
  • Ability to thrive in a fast-paced, metrics-driven work environment
  • Extreme attention to detail and organizational skills Knowledge of title insurance, regulatory guidelines, and legal documents is required
  • Comfortable with constant change and process improvement
  • Proven customer service experience (High CSAT scores only)
  • Demonstrated ability to work as a team player in a fast paced environment 
  • Proficient computer skills
  • Bonus: Experience processing files in ResWare
  • Bonus: Possession of individual title and/or escrow licenses

We want the work you do here to be the best work of your life

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.

  • Our passionate, capable team will always be our #1 benefit
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add
    • Learn something new every day
    • Get more done than you would anywhere else
  • Competitive salaries
  • Top-of-the-line computer equipment
  • Health, dental, and vision benefits for you and your family
  • A modern, dynamic 401(k) plan
  • Wellness benefits (Health FSA)
  • Commuter benefits (Transit FSA)

  #CB   #zip

Apply for this Job

* Required

  
  

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at States Title are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.