States Title Operational Compliance Manager
States Title is reinventing the $14 billion market for title insurance
States Title is leading the digital transformation of the mortgage industry. We use predictive analytics and cutting-edge technology to create a modern title and escrow platform. We believe that all underwriting, settlement, closing and recording will be instantly decisioned and administered using technology that is built with the lender, agent and customer experience in mind.
Customer Obsessed: We always put our customers first.
Solution Driven: We solve problems that other people are afraid to.
People Leaders: We grow all of our people into leaders.
One Team: We believe inclusion and teamwork produce the best results.
Direct with Respect: We communicate with honesty and respect to our colleagues, customers, and partners.
Utilize broad expertise or unique knowledge in leading and performing assignments related to national title, closing & escrow licensing, compliance and vendor management for multiple entities. Interact with business operations, regulators and underwriters in planning activities or changes to business processes that are subject to regulation, licensing &/or audits. Recommend and implement compliance initiatives which match the industry regulatory environment as well as provide legal support in relation to key regulatory requirements impacting the title/closing industry at the state and federal level.
Key Job Functions
- Provide licensing compliance in national market for states and underwriters;
a. Track new licensing applications; track, prioritize and maintain renewal deadlines.
b. Maintain comprehensive and up to date knowledge of title/closing regulations to ensure that all procedures are followed in accordance with state licensing and underwriter guidelines.
c. Review licensing applications for accuracy and compliance with applicable state regulations.
- Implement/oversee a Compliance Management Program;
a. Vendor Management
(i) Monitor contractual agreements; review and negotiate contract terms and pricing for new and existing vendors.
(ii) Identify vendors, facilitate training, communicate performance.
(iii) Design, develop and maintain processes to track, monitor and report activities for vendors.
b. Oversee testing and monitoring program
c. BSA/AML compliance
d. Complaint tracking and reporting
- Maintain policies and procedures;
a. Create, document, update and maintain annual review of policy and procedure documents.
b. Identify high risk areas in processes.
- Internal Audits - conduct audits of insurance policies for compliance with regulations, filed rates and approved forms.
- External Audit – assist with the responses to third party regulatory audits.
- Individual Licensing Compliance – maintain and track individual employee license requirements.
- Act as compliance resource to answer questions from internal operations teams and other duties as assigned.
Specialized Knowledge & Skills
Qualified attorney, paralegal or other industry experience with proven ability to manage multiple projects simultaneously, high degree of accuracy, detail orientation and strong problem-solving skills. Must be highly organized multi-tasker comfortable with meeting recurring deadlines with the ability to work independently, and the ability to collaborate and engage with employees of all levels, including partners and regulators.
6+ years of related experience or significant experience in establishing and/or assessing corporate governance framework and practices preferably in the title/closing/escrow/legal environment.
As a condition of employment with States Title, any successful job applicant will be required to pass a complete background investigation.