Starry is a rapidly growing internet service provider and we are proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.
Who we’re looking for:
Starry is looking for a tech-savvy Team Lead to support our Internet Installers. You will help us redefine how our subscribers access the internet while acting as the face of Starry Internet to building owners and internet subscribers.
In this role, you will report to the Manager of Subscriber Services and be a leader to the Install team, while providing excellent customer service through the installation, troubleshooting, maintenance, and upgrades of Starry’s products and equipment that deliver service to our subscribers.
What you’ll do:
- Serve as point of escalation and Team Lead for our Internet Installers
- Assist in the training and ongoing mentoring and support of team members
- Verify Multi Dwelling Unit (MDU) installations and communicate necessary information to Manager and Installers
- Work cross-functionally with our Engineering and Operations teams to ensure proper site documentation and handoff procedures so that our Installers are fully prepared on their first installs at any building
- Monitor supply levels to maintain an accurate inventory of stock and communicate needs to warehouse
- Troubleshoot, diagnose, repair, replace, and upgrade network components
- Wow customers with respect, courtesy, and professionalism at all times
- Assist in the management of the Installer team by ensuring adherence to work and on-call schedules
- Proven leadership experience and the ability to build and manage a team
- Technological expertise in telecommunications, infrastructure cabling, wireless, Ethernet, and Wi-Fi
- Must have effective interpersonal skills to interact successfully with reporting personnel, customers, management, and peers
- Must be familiar with twisted pair, fiber, and coax installation methods and color coding conventions.
- Attention to detail and strong organizational and time management skills to assign work to team and ensure we’re maximizing the skills and time of our team
- Not afraid to be hands-on and willing to roll up your sleeves on any tasks necessary to get the job done
- Prior consumer-facing experience
- Comfortable working in a small team or startup, and sometimes ambiguous or fluid environments
- Must be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, and work in extreme weather
- Must be able to adhere to OSHA safety guidelines and wear personal protective gear correctly and as required
- Must be able to regularly use ladders, hatches, steps, and other means to gain access to roofs on multiple story buildings
- Must be able to bustle about, bend, squat, or stand for prolonged periods of time
Bonus points if..
- You have a noted bias for action, and sense of pace and urgency
- You have a real passion for Starry’s business
- 100% employer paid low deductible health plan, dental plan, vision plan, AD&D and life insurance
- 401(k) retirement plan and stock option grants in a privately-held company
- 12 weeks of 100% paid parental leave for new mothers and fathers after six months of continuous employment
- Professional development assistance after six months of employment
- Catered meals on a weekly basis for employees working in the office
- Casual dress, community clubs, annual fitness reimbursement, stocked kitchen and other perks and discounts
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.