Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.
We’re looking for a Network Maintenance Technician to work on team and solo missions to support the Field Maintenance team by racking, stacking, and cabling networking cabinets; pulling, terminating, and testing copper and fiber optic cables; configuring and provisioning proprietary and off-the-shelf wireless PTP and PTMP radios; and fixing network performance issues. You will work with switches, routers, network management systems, wireless radios, and other IP network devices. A typical day can sometimes be physically demanding, and you'll be willing to participate in field deployments that are often off-site and occasionally off-hours. This position will be based in Boston but willing to travel locally, approximately 20%.
What you’ll do:
- Establish and maintain a deep understanding of the overall Starry technology portfolio
- Participate in design sessions with Engineering and Deployment QA to develop an understanding for how we approach the design process, how to read design documents, how to cable a customer property MDF cabinet, and how to configure and provision various network components
- Configure/troubleshoot routers, switches, NUCs, wireless radios, and other IP network devices at customer sites
- Responsible for network equipment cabling, pulling and terminating CAT & fiber cables, wire and system testing, repair, and service maintenance
- Track, prioritize, and handle technical activities and landmarks from start of build to customer-ready
- Troubleshoot and correlate event/alarm events and resolve trouble tickets
- Produce positive results in high-pressure situations
- Some work shifts outside of normal business hours, performing tasks that can only be accomplished outside business hours and address any new issues that may arise
- Beyond day-to-day responsibilities, develop creative approaches to keep operational costs low and improve the efficiency of our approach to infrastructure deployment
Who You Are:
- You have either a Bachelor's, Technical Institute degree or certificate in Computer Science, Network Management, Information Systems, or other related field or work experience
- 2-4 years of experience as a network technician, preferably in the field
- Proficient knowledge of the installation of internet broadband, including installation and testing of Cat-3/5/5E/6/6A cables, fiber, fiber connectors, patch panels, rack equipment, 110 and 66 blocks
- Experience in the development and implementation of one or more of the following: data and IP services (VoIP, MPLS, VPN, Internet, data center deployments) or managed network services (LAN, WAN, WLAN)
- You possess a basic knowledge of network topology and TCP/IP
- Experience with networking and routing - CCNP or equivalent experience a plus!
- Proven and strong competency in diligently updating as-built documentation for internal partners: often in the form of network implementation plans, physical network designs, documents, and spreadsheets
- You will have a noted bias for action, and sense of pace and urgency; you’ll ensure work is completed within expected timelines and is appropriately documented in a project management tool
- Must be able to lift up to 60 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, and work outdoors in extreme weather
- Must adhere to OSHA safety guidelines and wear personal protective gear properly
- Must be able to bustle about, bend, squat, or stand for prolonged periods of time
- Background check may be required
- You’ll have a real passion for Starry’s business
Starry works hard, so we take care of each other and enjoy ourselves along the way. Check out some of the benefits you’ll enjoy if you join the team:
- Premium medical, dental, and vision coverage with no employee contribution required
- 12 weeks of paid parental leave
- Snacks always on hand
- Groups for skiing, biking, running, climbing, stretching, shuffleboard, darts, and more
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.