The Auctane family includes ShipStation, ShipWorks, ShipEngine, and ShippingEasy. We’re a fast-moving, high-growth startup backed by a $5B public company, and we’re looking for a Senior Manager, Creative who is passionate about building strong and seamless brands that our customers identify with. The Senior Manager, Creative will be focused own the brand aesthetic for each product, ensuring that we have consistency across every area a user or prospective customer interacts with us. You’ll manage a small team of designers and contractors, providing mentorship, development, and assistance in prioritizing work. You’ll own a body of production work to ensure we’re meeting timelines for planned deliverables.

The fulfillment process can make or break a merchant, and at Auctane, we’ve built four exceptional products that helps online sellers of all sizes get products into the hands of their customers quickly and efficiently. E-commerce is constantly changing, and our brands must evolve as our products grow to meet merchant’s needs.

Responsibilities

  • Adapt and define the aesthetic for all brand and marketing creative, ensuring that we have consistency
  • Establish processes and documents that provide brand guidance and direction to ensure adherence to brand standards
  • Partner with the performance team to test creative elements to improve conversion
  • Lead and mentor a team of designers and contractors in the creative process by leveraging research, analytics and brand insights
  • Set team goals and manage the daily activities of a team of 3+ designers, ensuring projects are on time and on budget
  • Manage the quality and completion of all work projects assigned to members of the creative team
  • Work closely with the Project Manager to report the progress of projects at major stages of their conception, creation, and execution
  • Manage creative across multiple channels, including paid ads, social, thought leadership content, email, events, direct mail, television, and more--ensuring that all creative is consistent
  • Act as a player/coach by executing creative work when necessary to get the job done
  • Lead project kick-off meetings to help brainstorm creative for marketing projects
  • Recruit, retain, and develop a team of designers and contractors
  • Work closely with the Product Design org to ensure the brand creative is consistent with the product
  • Collaborate with the content team to ensure the entire organization understands our brand identity and voice

Qualifications:

  • 7+ years experience in creative
  • 3+ years experience managing a creative team, including design, copy, photography, and production
  • Experience working at a fast-growing SaaS company
  • Experience working with a team of designers and web developers
  • Desire to lead and do production work
  • Strong portfolio of work as an individual contributor, as well as a team
  • An ability to complete high-volume of production tasks in a fast-paced environment
  • Strong digital experience 
  • Strong presentation skills - can engage a group with narrative storytelling and visual artifacts (like slide decks). Can take a strong position based on evidence and be willing to have an open discussion about the merits of a variety of approaches
  • Strong communication skills - communicates proactively with teams to squash problems before they arise. Brings in stakeholders early in the process to ensure alignment.
  • Familiarity with Asana or other project management tools
  • Bachelor’s degree in design, advertising, English, journalism or another related field
  • Proficiency in Adobe Creative Suite: Photoshop, Illustrator, InDesign, After Effects
  • Familiarity or an understanding of UI/ Web layout programs like Sketch, Adobe XD or Figma
  • Web design experience an advantage, especially using HTML5 and WordPress
  • Experience or an understanding of working within brand guidelines/ style guides and design systems

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