Team Travel Coordinator 

  • We have engineered the number 1 online reservation and mobile app booking platform in the sports and group travel sector.
  • Our TEAM is from the sports, customer service, hotel, & hospitality industries.
  • Our technology makes the entire booking process easier on coaches, managers, team moms, hotel partners, Convention Bureaus (CVB) and Sports Commissions.
  • Our TEAM enables you to BOOK EASY. PLAY HARD. SLEEP WELL.

WHAT WE DO

  • We provide tournament directors and team managers FREE housing management services.
  • We select and negotiate the lowest rates guaranteed and contract with our hotel partners in close proximity to the venues.
  • We provide helpful information about event information, hotel locations, amenities and directions to all team members.
  • We provide tournament directors real time data reporting regarding room block reservations and capturization, this data is critical for the economic impact of your event.
  • We afford Tournament Directors to focus their time on tournament logistics such as team recruitment, scheduling, venues, officiating, etc.
  • We enable coaches, managers, team moms and organizers to focus their time on other team activities and administrative duties.

Team Travel Coordinator Job Overview
Enjoy a fast paced position with a lot of variety with the leading youth sports hotel booking company in North America. The Team Travel Coordinator is the face of TeamInn. You will work closely with team managers and coaches to provide the ideal housing solutions to fit their team’s needs. You will assist teams by providing them knowledge of their areas of travel, provide a variety of hotel solutions, develop long term relationships with team leaders and coaches, and provide the ultimate customer service experience for every team.
This position can be very fulfilling for the right person that has a good blend of relationship building, ability to multi-task, enjoy periodic travel, and can retain knowledge of areas. Use your people skills, multi-tasking skills and ability to shine through the phone to succeed because this job has a lot of variety in a very fast paced office.
TeamInn is a family-like environment with a near perfect employee retention rate each year. This means that we keep our employees and work with them to advance into positions in which they can shine.
We work hard and expect you to work hard as well. Our team environment supports company accountability and company support. You will not only represent TeamInn but represent all of our events and our hotel partners. You will need to ensure clear and accurate communication, have the ability to be detailed and focused. The Team Travel Coordinator will be well versed in promotions, events, rates, and other strategies to meet the client’s needs and requests.

General Responsibilities

  • Works directly with team managers to coordinate room blocks for their team travel.
  • Manages all group block requests for designated events, prepares all event documentation and coordinates with hotel contracting department. Interacts with hotel properties (when needed) and positively works with team manager/leader as the single point of contact to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.
  • Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
  • Make and answer a high volume of calls and maintain a rapid response rate according to agreed standards. Log information on calls received, where required and maintains detailed and accurate records.
  • Solve problems and/or suggest alternatives to previous arrangements if necessary.
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Assist in any other tasks and responsibilities as assigned.

Education
College Degree is preferred but we evaluate all quality applicants. Hospitality, event, hotel, or other related experience can be equally viable. Must have high school diploma or equivalent.

Experience

  • Hotel group sales experience is preferred.
  • Strong organizational, excellent written and oral communication skills are required.
  • Positive interpersonal skills required.
  • Must be fluent in verbal and written English.
  • Excellent computer and typing skills are required. Excel and Word proficiency desired.
  • Excellent listening and comprehension skills required.

Job Type: Full-time

Job Location:

  • Wooster, OH

Required education:

  • High school or equivalent
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