About Stack:

Stack is developing revolutionary AI and advanced autonomous systems designed to enhance safety, reliability, and efficiency of modern operations. Stack's autonomous technology incorporates cutting-edge advancements in artificial intelligence, robotics, machine learning, and cloud technologies, empowering us to create innovative solutions that address the needs and challenges of the dynamic trucking transportation industry. With decades of experience creating and deploying real world systems for demanding environments, the Stack team is dedicated to developing an autonomous solution ecosystem tailored to the trucking industry's unique demands.

About the Role:

As a Technical Support Associate, you’ll play a critical role in keeping technology running smoothly for our self-driving truck operations. You’ll be the go-to person for troubleshooting and resolving any technical issues that come up, ensuring that our systems are reliable and effective. This support is vital for the success of our operations, helping us stay ahead in the fast-paced world of autonomous vehicles.

  • This position is located in Pittsburgh, PA.
  • This is a 3-month contract role that is projected to end March 2025.

Responsibilities:

  • Technical Expertise and Problem Resolution: Provide expert technical support by performing advanced troubleshooting, diagnosis, and issue resolution across a suite of software applications, including but not limited to Slack, Zoom, Google Workspace, and Atlassian, as well as various operating systems such as Linux, macOS, and Windows.
  • User Support and Efficiency Enhancement: Act as the primary point of contact for internal teams, ensuring seamless connectivity and operational efficiency through proactive support for all software tools used within the organization.
  • Hardware System Management: Oversee the ongoing maintenance, systematic diagnosis, and timely repair of organizational hardware assets, encompassing desktops, laptops, and servers.
  • Educational Initiatives and Workforce Empowerment: Deliver comprehensive training modules to empower employees with the knowledge and skills required to leverage software applications effectively and adhere to best practices in technology usage.
  • Documentation and Knowledge Management: Maintain meticulous records, updating and managing documentation that outlines troubleshooting methodologies, procedural steps, and standard operating procedures for routine technical tasks.
  • Continuous Learning and Technological Advancement: Allocate time for continuous professional development, staying abreast of the latest technological advancements and best practices to ensure the delivery of top-tier technical support and to maintain the organization's competitive edge in technological proficiency.

Qualifications:

  • Solid background in supporting and troubleshooting Slack, Zoom, Google Workspace, Atlassian, Linux, MacOS, and Windows.
  • Robust problem-solving skills coupled with the ability to think both critically and independently.
  • Strong communication skills with a flair for interpersonal relationships.
  • The knack for managing diverse tasks and prioritizing effectively.
  • Travel required within the Greater Pittsburgh area. #LI-SS1

We are proud to be an equal opportunity workplace. We believe that diverse teams produce the best ideas and outcomes. We are committed to building a culture of inclusion, entrepreneurship, and innovation across gender, race, age, sexual orientation, religion, disability, and identity.

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Please Note: Pursuant to its business activities and use of technology, Stack AV complies with all applicable U.S. national security laws, regulations, and administrative requirements, which can restrict Stack AV’s ability to employ certain persons in certain positions pursuant to a range of national security-related requirements. As such, this position may be contingent upon Stack AV verifying a candidate’s residence, U.S. person status, and/or citizenship status. This position may also involve working with software and technologies subject to U.S. export control regulations. Under these regulations, it may be necessary for Stack AV to obtain a U.S. government export license prior to releasing its technologies to certain persons. If Stack AV determines that a candidate’s residence, U.S. person status, and/or citizenship status will require a license, prohibit the candidate from working in this position, or otherwise be subject to national security-related restrictions, Stack AV expressly reserves the right to either consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions Stack AV shall establish in its sole discretion, or, in the alternative, decline to move forward with the candidate’s application.

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