About Stack

At Stack, we are focused on AI advancements across diverse technical domains, transforming how AI is applied in the physical realm. Our solutions are designed to navigate and understand the world with unprecedented safety, reliability, and efficiency, transforming how modern industries operate. Our decades of expertise spans diverse AI applications reflecting our commitment to exploring new frontiers and delivering excellence in AI technology.

What We're Looking For:

We are seeking passionate individuals to join our team, driven to develop and deploy advanced AI products that redefine industry standards, making processes safer, faster, and more efficient. If you thrive in fast-paced tech environments and are eager to contribute to transformative AI solutions, we invite you to join us in shaping the future of technology.

As a Tech Support Specialist, you’ll play a critical role in keeping technology running smoothly for our self-driving (L4) truck operations. You’ll be the go-to person for troubleshooting and resolving any technical issues that come up, ensuring that our systems are reliable and effective. This support is vital for the success of our operations, helping us stay ahead in the fast-paced world of autonomous vehicles.

This is an 8-month contract role that is projected to end March 2025.

Key Responsibilities:

  • Technical Expertise and Problem Resolution: Provide expert technical support by performing advanced troubleshooting, diagnosis, and issue resolution across a suite of software applications, including but not limited to Slack, Zoom, Google Workspace, and Atlassian, as well as various operating systems such as Linux, macOS, and Windows.
  • User Support and Efficiency Enhancement: Act as the primary point of contact for internal teams, ensuring seamless connectivity and operational efficiency through proactive support for all software tools used within the organization.
  • Hardware System Management: Oversee the ongoing maintenance, systematic diagnosis, and timely repair of organizational hardware assets, encompassing desktops, laptops, and servers.
  • Educational Initiatives and Workforce Empowerment: Deliver comprehensive training modules to empower employees with the knowledge and skills required to leverage software applications effectively and adhere to best practices in technology usage.
  • Documentation and Knowledge Management: Maintain meticulous records, updating and managing documentation that outlines troubleshooting methodologies, procedural steps, and standard operating procedures for routine technical tasks.
  • Continuous Learning and Technological Advancement: Allocate time for continuous professional development, staying abreast of the latest technological advancements and best practices to ensure the delivery of top-tier technical support and to maintain the organization's competitive edge in technological proficiency.

Qualifications:

  • Solid background in supporting and troubleshooting Slack, Zoom, Google Workspace, Atlassian, Linux, MacOS, and Windows.
  • Robust problem-solving skills coupled with the ability to think both critically and independently.
  • Strong communication skills with a flair for interpersonal relationships.
  • The knack for managing diverse tasks and prioritizing effectively.
  • Travel required within the Greater Pittsburgh area.

Preferred Qualifications:

  • Familiarity with the autonomous vehicle industry.
  • Experience in dynamic tech or startup settings.
  • Relevant certifications tied to the mentioned software or operating systems.
  • Demonstrated interest in and engagement with technology-driven hobbies. #LI-SS1

We are proud to be an equal opportunity workplace. We believe that diverse teams produce the best ideas and outcomes. We are committed to building a culture of inclusion, entrepreneurship, and innovation across gender, race, age, sexual orientation, religion, disability, and identity.

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Please Note: Pursuant to its business activities and use of technology, Stack AV complies with all applicable U.S. national security laws, regulations, and administrative requirements, which can restrict Stack AV’s ability to employ certain persons in certain positions pursuant to a range of national security-related requirements. As such, this position may be contingent upon Stack AV verifying a candidate’s residence, U.S. person status, and/or citizenship status. This position may also involve working with software and technologies subject to U.S. export control regulations. Under these regulations, it may be necessary for Stack AV to obtain a U.S. government export license prior to releasing its technologies to certain persons. If Stack AV determines that a candidate’s residence, U.S. person status, and/or citizenship status will require a license, prohibit the candidate from working in this position, or otherwise be subject to national security-related restrictions, Stack AV expressly reserves the right to either consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions Stack AV shall establish in its sole discretion, or, in the alternative, decline to move forward with the candidate’s application.

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