WHO WE ARE

Squire is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry. We provide a one-stop solution that helps small business entrepreneurs run and grow their businesses.

Squire is also the premiere booking engine that connects people with great barbers nationwide. We make it easy to discover and book the best barbers wherever you are, in just a few taps.

With headquarters in New York and a presence in major cities in the United States, U.K. and Canada, Squire has quickly become a market leader in technology solutions for the barbershop industry.

Squire is currently a Series D company and has raised over $165M to date.

For more information, please visit getSquire.com or download the Squire iOS app from the App Store.

SUMMARY

The Digital Enablement Specialist (DES) is a key member of the Onboarding team and is responsible for the creation of custom apps and landing pages which serve as our customers’ central hub for booking, content, media, and resources.  The DES serves as both a project manager and consultant, guiding customers through the initial implementation of purchased software and helping to identify additional features/products that will ensure customers reach their operational goals.

REPORTS TO

Team Lead, Onboarding

JOB DUTIES AND RESPONSIBILITIES

  • Lead the development of custom applications and landing pages for new and existing customers by facilitating an end-to-end discovery and launch process.
  • Follow established implementation processes and guidelines to set up and configure new accounts, including backend configuration, functionality testing, troubleshooting and application release.
  • Set the appropriate objectives and workload expectations for the customer; map out work in a well-planned and organized manner that fosters a consistent two-way dialogue.
  • Use first-hand knowledge of improvements in our products, services and processes to build trust and confidence with the customer for a productive working relationship.
  • Leverage product and Onboarding-specific knowledge and logic to effectively solve problems; use first-hand knowledge of customer’s business to provide recommendations.
  • Document all customer calls, emails and any other application communication and notes within the applicable internal program(s).
  • Provide support to Onboarding teams for issues related to applications and landing pages and other technical issues.

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs. 

REQUIREMENTS AND QUALIFICATIONS

  • Minimum 2+ years experience in SaaS Customer Success, Onboarding, or Account Management.
  • Solid project management skills with demonstrated experience managing multiple projects simultaneously.
  • Demonstrated consultative skills in a professional environment.
  • People-centered mentality - supportive, flexible and a team player.
  • Deep understanding of App Store Connect, Apple Developer, and Google Play.
  • Comprehensive understanding of HTML, CSS and Java Script.
  • Experience with the process of publishing mobile applications: Apple Developer and Google Play Console, DUNS resources, App-Store Connect.
  • Experience building and working on all website platforms (e.g. Wordpress, Wix, Squarespace, GoDaddy etc.) 

WHAT WE OFFER

  • Competitive salary with incentive bonus structure
  • Opportunity to work in a fast moving, high growth SaaS company
  • Casual dress all-day, everyday
  • Strong, results-oriented culture
  • Work remotely for a software leader in our industry – with a HQ in the heart of NYC

SQUĪRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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