Persistent, Fearless and Cool. That is what it takes to thrive in the fun, fast-paces, and ever -changing world of Squire. We are not trying to change the whole world, just the world of our customers and we are expanding our select team.
The Custom App Implementation Specialist is responsible for publishing custom apps and landing pages for our customers and providing app-related support both internally and externally. Our apps offer customers a central hub for their content, media, and resources, while remaining uniquely branded to each organization.
Position Summary:
We are looking for a self-motivated and detail-oriented person. This role requires the ability to be both accurate and efficient, as most tasks are both detailed and time-sensitive. The ideal candidate is someone who is eager to take on initiatives, always ready to learn, and excels at managing competing priorities. If this sounds like you, we look forward to receiving your application!
Key Responsibilities Include:
Experience working directly with Customers and providing technical support
Ability to stay organized with multiple, non-related projects at once
Understanding of MacOS Terminal
Basic understanding of HTML code for websites
Become an expert on the Apple and Google app stores' ecosystem.
Publish customer's apps to the app stores, both quickly and free of error.
Create templated Landing pages and website widgets for Squire booking links to live.
Support internal teams by answering any app-related questions.
Synthesize complex information and reformat it for non-technical individuals without the use of jargon.
Utilize Salesforce (CRM) to update and maintain customer data.
Contribute to team projects, without compromising the ability to complete daily tasks.
Manage competing priorities.
Other duties may be required.
What We are Looking For:
Completed Bachelor's Degree preferred, but not required.
Prior work experience in the technology industry preferred, but not required.
Deep understanding of App Store Connect, Apple Developer, and Google Play.
Write clearly and effectively, allowing non-technical people to grasp technical concepts.
Experience documenting and escalating technical issues.
Ability to anticipate change and adapt to new processes quickly.
A passion to help and support customers as well as teammates.
Manage tasks independently, without the need for constant supervision.
An ability to perform repetitive tasks when needed.
Experience with a CRM software (e.g. Salesforce) is a plus.
Experience using ticketing software (e.g. Intercom/Salesforce) is a plus.
Experience building and working on all website platforms (e.g. Wordpress, Wix, Squarespace, GoDaddy etc.)
Other basic webmaster skillset ( e.g. FTP, SSH, SCP)
