Persistent, Fearless and Cool. That is what it takes to thrive in the fun, fast-paced, and ever changing world of Squire. We are not trying to change the whole world, just the world of our customers and we are expanding our select team.
We are looking for a motivated, tech saavy people-person to join our fast growing team as a Customer Success Concierge, providing front-line support and product expertise for customers and employees across the Squire realm.
If you are a self starter, love technology and are interested in a position that will never be the same two weeks in a row and curious to learn more, we’d like to hear from you. This position is full time, we have varying shifts that cover the US/Canada coast-to-coast and the UK. The right candidate will be poised to join our persistent and fearless team and contribute to building Squire into a household name.
- Team Player, Problem-Solver, Outcome-Oriented
- Upbeat, outgoing and enjoys interacting with people from diverse backgrounds
- Possesses exceptional Communication Skills, both verbal and written
- Ability to manage relationships, experience and expectations across multiple communication channels
- Has Customer Success or Customer Service experience
- Detail/Process Oriented
- Has previous experience with technology company, familiar with basic computer skills and applications - Experience with CRM and Ticketing Systems
- Familiar with Mac OS, iPad, iOS and Android devices
- Curiosity and a passion to find and fix problems, as well as create solutions
- The ability to organize, prioritize and independently manage multiple tasks in a shift (speed/efficiency/accuracy is key)
- Flexibility to work weekend/evenings hours/shifts if needed
Job duties include:
- Responding to incoming inquiries via chat/phone through a ticketing system
- Maintain positive ongoing relationships with other employees and customers
- Being a product expert
- Schedule and conduct Trainings for Customers
- Identify growth opportunities with existing Customers
- Troubleshooting for hardware and software related issues
Squire is a booking and payment platform that connects people with great barbers nationwide. Squire makes it easy to discover and book the best barbers wherever you are, in just a few taps.
Squire is also the premier management platform for barbershops. Using Squire, barbers are able to better engage their customers, process bookings and payments and better market their business through Squire’s “barbershop discovery” capabilities. Fully integrated with a point of sale and inventory management systems, Squire is a one-stop solution for barbershop owners to efficiently operate their business.
With headquarters in New York, an office in Buffalo and a presence in major cities in the United States, Squire has quickly become a market leader in technology solutions for the barbershop industry nationwide. This position is offered from our Buffalo office
What we offer
- Strong base salary with bonus incentives
- Medical, Dental and Vision benefits fully covered
- Paid Vacation