Who We Are

At Spruce, our mission is to change the way people live in their homes by making home services more accessible. As the leading provider of lifestyle services to the multifamily industry, we offer daily chores and housekeeping services to more than 2,000 apartment communities across the US, and we work with over 60 of the top apartment managers in the country. Through the Spruce app, apartment residents can easily have their clothes folded, their dishes washed, their bed sheets changed, or their bathroom cleaned.
 
Venture-backed and headquartered in Austin, Spruce has more than 80 employees and is growing rapidly. We promote a people-first culture where curiosity, ownership, hustle, and boldness are valued and encouraged. Each employee has a personal, measurable impact on the success of the company, and ideas are welcomed from everyone.

About the Role

Spruce is seeking a people person with a desire to help others in a fast-paced environment. The Customer Success Specialist will report to the Manager of Customer Support.

What You Get to Do

  • Providing delightful customer experience through inbound emails, text messages and phone calls
  • Monitoring service bookings, helping our service providers resolve issues, and ensuring timely completion of services. 
  • Generating outbound text, call or email communications to proactively address issues with bookings before they happen 
  • Performing clerical tasks in a well-organized and timely manner
  • Providing feedback on process improvement opportunities and contributing to projects as assigned 
  • All other duties as assigned

Who You Are

  • You’re 18 years or older 
  • Have a valid driver’s license 
  • Available to work a minimum of 15 hours/week, including the occasional evening and weekend
  • Love working with people and solving problems while maintaining a positive, can-do attitude
  • Can work independently in a remote, self-directed setting 
  • Own a smartphone, laptop with a webcam and have access to reliable internet connection
  • Proficient at navigating multiple apps at a time and demonstrated ability to prioritize among multiple tasks
  • Detail-oriented with excellent communication skills in writing, in person, or by phone
  • Able to problem-solve in the moment and execute solutions with firm judgment
  • Bonus points: Experience in customer service, multi-family, real estate, or hospitality roles.

What We Offer

  • Competitive payrates
  • 401K plan
  • 100% remote work
  • An opportunity to be a part of a bold, curious, hustling team promoting a people-first culture!

We're building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If this sounds like you, then let's talk.

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