Who We Are at Sprout Therapy

Sprout Therapy is a tech-forward provider of pediatric therapy across the United States. We believe that families, clinicians, and insurers all deserve a better healthcare experience, so we built one.

Backed by >$30mm from General Catalyst, Felicis Ventures, Founders Fund, & others. Our mission is to provide personalized, technology-empowered care for children with autism in the environment best suited to help them grow and thrive — the home. 

We’re looking to rapidly grow our team with values-driven, diverse, caring professionals to help us improve autism care. 

About The Role

We are looking for a fast-learning, highly motivated and business minded Director, People Operations to take over and scale our People-Ops function as we grow and quickly increase our workforce of salaried, hourly employees, and 1099 workers, in a healthy, effective, and compliant way. Sprout has grown quickly, and will continue to do so. You will help us to build a strong foundation for this growth. 

What you'll do

You'll apply a forward-thinking approach to ensuring our people programs remain a competitive differentiator. Some primary things you’ll be accountable for:

  • Provide practical, business-minded advice on various sensitive employee situations to mitigate the company’s risk
  • Manage, lead, and grow the People-Ops team 
  • Lead the day-to-day activities of all core people programs, systems and processes to ensure we deliver the ultimate employee experience.
  • Evolve our processes and systems with an eye for automation, optimization and scaling - we are growing fast!
  • Advocate for diversity, equity and inclusion; play a primary role in sustaining a supportive and inclusive work environment that fosters belonging
  • Bring employee programs to life so our team thoroughly enjoys doing their best work while benefiting from inspiring events and uplifting opportunities to contribute.
  • Help educate managers and other employees on our various programs, benefits, career structures, compliance needs, policies, etc.
  • On the more tactical front, manage our key vendors, budgets, conduct research on new programs, lead the enablement of continuous feedback and development. Manager benefits strategy/open enrollment.
  • Manage, support and mentor our small but mighty, and growing,  People Operations team.
  • Backup the CPO on key communications, presentations and meetings as needed.

What You’ll Need

  • A genuine love of building high growth, start up organizations (we have a great foundation in place, but a lot more building ahead of us!)
  • An experienced leader (5 years+) with deep domain expertise across most of HR related disciplines. Total Rewards is a major plus!
  • An engaged and empathetic leader who effectively balances the needs of the business with those of our team, finding the best solutions and outcomes and not overly dependent on process vs. people.
  • International expansion and onboarding experience.
  • A passion for systems, data and reporting.
  • A style and approach that is proactive, thoughtful, empathetic, organized and inspired by action.
  • A strategic thinker who has the ability to influence across the organization.
  • Experience leading, developing and managing a team in the HR space.
  • A progressive mindset; you are innovative, passionate and entrepreneurial.
  • A tech savvy people leader who has demonstrated success with a variety of systems, including but not limited to HRIS, ATS, LMS, compensation market data systems, engagement, and performance management systems.
  • Experience with BambooHR, Gusto, and Greenhouse configuration a plus.
  • Advanced written communication skills and comfort with public speaking, including the ability to synthesize ideas and present them in a engaging manner.
  • Excellent judgment, business instincts and the ability to make informed decisions independently.
  • Analytical mindset - goals and metrics are key to driving organizational success.
  • 5+ years combined experience in the HR/People space, with a broad range of exposure to HR, People Operations, Strategy, and Talent.
  • Bachelor’s degree
  • SHRM SCP or SPHR certification preferred
  • Advanced degree is a plus

About Sprout

In addition to our clinicians and supporting departments, our company is built around four cross functional teams (spanning operations, product, marketing, business development, etc.):

  • Demand - Deliver top notch products and services to our growing number of patients. You’ll work with families to understand pain points and optimize the patient journey from first contact to start of care to off-boarding.
  • Supply - Own and manage the relationship with our clinical practitioners. You are responsible for the growth of our clinician ecosystem by attracting, recruiting, and retaining high quality autism care providers. 
  • Platform - Build tools and provide services to optimize and improve the delivery of clinical care. You’ll help match the right provider with the right family, coordinate clinical care, and develop digital therapeutics products.
  • Quality - Improve the quality of care delivered to our patients. You’ll ensure that we provide strong clinical outcomes, develop training platforms to level up our providers, and maintain compliance with a variety of payor and regulatory requirements.

At Sprout, we are a globally distributed team with many of our team members located in the following cities: San Francisco, New York, Los Angeles, Toronto, Montreal, and Kyiv. While everyone currently works remotely, we envision a future that balances face to face collaboration with a remote friendly environment.

What We Believe

  • Patients first, everything else second: We put our patients first, always. No decision is made at Sprout without considering the value it would bring to our families.
  • Think and act like an owner: We think of ourselves as not just employees but part owners. We understand that when Sprout thrives, we all thrive.
  • Candor and respect: We can't achieve greatness without ever disagreeing. We need to have healthy debates to ensure that we're making the right decisions.
  • Never settle for less: We don't settle for anything less than excellence. We're relentlessly committed to delivering the best care to our patients and always strive to do better by them.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Sprout Therapy is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience. 

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