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SprintRay is a forward-thinking, nimble company on a journey to provide digital dentistry solutions to our customers. Since 2014 we have produced products that are advanced, user-friendly, and offer a premium experience. Our organization is customer-centric, high-performing, and globally diverse. Challenging assumptions by identifying and solving problems is our way of life. We leverage conventional and unconventional wisdom with an entrepreneurial spirit that leaves no stone unturned as we develop the highest quality products, services, and relationships. For us to stamp our name on a product, it must be carefully considered, targeted, and meticulously designed to solve our customers’ most pressing problems and pave the way for the future. We work to continuously redefine the rules for our industry through our passion for technology, innovation, and our community. We have bold ambition and work to stay connected to what is happening on the front lines of our business so that the needs of our customers are always being met.
For the development and expansion of our European office in Weiterstadt (near Darmstadt), we are looking for you immediately as a
Customer Success Coordinator
At SprintRay, we foster a close working relationship where innovative people have the freedom to find creative solutions to difficult problems. Our open corporate culture and communicative environment help ensure that our work makes a difference.
Your tasks will include:
- Develop and execute EMEA strategy for the adoption of more workflows per customer
- Increase utilization per customer for resin, training and design service
- Develop use cases with key customers which can be promoted to broader target groups
- Work closely with North America team to understand best practices
- Collaborate closely with the marketing team to develop go-to-market strategies, promotional material and direct marketing campaigns for additional workflows incl. resins, cloud design and training
- Develop close relationships with Area Sales Managers to drive the business and interact with Channel Partners across the EMEA region to increase awareness for additional workflows incl. resins, cloud design and training
- Collaborate as a key contributor with the Resin, Cloud Design and Training teams to adjust solutions to EMEA customer needs
- Develop and directly coordinate SprintRay’s EMEA inside sales partners, starting in Germany and the UK
- Lead qualification via Salesforce CRM and creation of efficient automation strategies
- Supports IT and Digital Marketing teams to build an ecommerce solution for EMEA
- Support local trade shows, congresses and sales events
Key Qualifications
- 5+ years of proven work experience in growth, Customer Success or Business Development for growth companies
- BS/Masters's degree in Sales, Business Administration, or relevant field
- Dental Industry/ Digital Dentistry (Direct/Channel Sales) experience
- First experience in leading teams, preferably inside sales
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Experience creating and managing to sales performance metrics
- Track record of quickly addressing customer concerns
- Strong negotiation skills with a problem-solving attitude
- Hands-on experience with CRM software and Account management systems
- Fluent in both English and German, French language skills are an advantage
- Availability to travel as needed
What we offer you:
- A varied and challenging role in which you can help shape and implement your own ideas
- Working in a dedicated team with open communication in a motivating work environment in a growing technology company
- Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a gym, restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
- Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
- Flexible working hours
- Adequate performance-related remuneration
- Opportunities for further training and qualification
- Free snacks and drinks
- Extensive training and colleagues who are available to answer questions
The SprintRay team is growing rapidly. Working in an internationally positioned, successful startup, you will be involved in a variety of challenging, interesting projects with development potential.
If you are a tireless problem solver who wants to shape the future of dental 3D printing, join SprintRay!
Together we can revolutionize dentistry and support future generations of doctors, dental technicians and medical device manufacturers around the world.
We look forward to receiving your detailed application including salary expectations and start date.
About SprintRay:
SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.
To All Recruitment Agencies:
Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.
