Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

What You'll Do

As Sprinklr continues to grow as a public company, our growth of the success management team will also continue -- yielding the need for best-in-class success enablement across the globe. We are searching for the next member of the Global Success Enablement team to join us from the United Kingdom. You will help with all aspects of a training program i.e. plan, design curriculum from available content, and deliver best in class training. The role displays a depth & breadth of functional knowledge in Sprinklr applications. This person would be responsible for applying best practices into engagements that require professional training development and delivery.

What Are Your Responsibilities

  • Deliver Success Foundation 1 programming monthly to newly onboarding EMEA and APAC cohorts
  • Deliver Success Foundation 2 programming monthly to newly onboarding EMEA and APAC cohorts
  • Lead Sprinklr training projects from start to finish - planning, needs assessments, curriculum design, development, and training delivery
  • Support the growing Global Success Enablement team in program management of our trainings
  • Compile training assessment findings, identify themes & deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery plan, and timeline
  • Build long-term trusted relationships with our success leadership by addressing any gaps, resolving conflicts, and exceeding the team’s expectations for successful projects

Who You Are & What Makes You Qualified

  • You have a baseline understanding and experience in training and instructional design methodology
  • You are able to discuss success management, how we operate the success engagement process, and how we enable our CSMs around the globe
  • You are a team player with strong interpersonal skills and ability to take a leadership role when necessary
  • You are detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies
  • You possess excellent oral and written communication skills
  • Able to work independently and creatively in fast paced environment
  • Fluent in written and spoken English 

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.

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