As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2500+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Lead Security Engineer, Detection and Response

We are looking for an experienced and passionate senior level Detection and Response Engineer to join our SIRT team here at Sprinklr! We believe in small, extremely agile teams, using technology wisely, processes efficiently, and thinking of creative ways to solve problems. This is a green field opportunity to help set the tone and cadence of our new Security Incident and Response Team (SIRT). We would love to find someone experienced in finding and mitigating security risks, and responding to events when bad things do happen. While this is a technical hands-on role, you will have a strong influence in driving the direction our SIRT team goes.

Our Security team is tasked not only with protecting the company and it’s assets, but being champions for security’s message across the company. We have a high bar around leading with kindness and compassion, while also holding ourselves to the highest ethical standards.

This role is for our US based team, and you will have the option of working in one of our offices or being fully remote.

The Role:

  • You’ll be a senior member within our US based SIRT team.
  • Identify risks, develop mitigations/detections, and respond to major incidents, company wide.
  • Mentor and train peers and partner teams in response activities.
  • Drive not only the investigation aspects of incidents, but the remediation and mitigation efforts as well.
  • Build and maintain strong relationships with teams throughout the company.

Your Background:

  • Experience in Incident Response, Detection and/or Detection Engineering, or within a SOC or similar Security Operations function in a senior or lead role.
  • You have a strong technical acumen and can leverage your experiences to drive projects and investigations, while also being empathetic to our partner teams, customers and individual team members' needs.
  • You're pragmatic, realizing we will never be perfect, and hence focusing on risk in developing processes, automation and scalable solutions to problems.
  • You’re good at establishing and maintaining relationships with your peers and partner teams across the company.
  • You enjoy mentoring and teaching others.
  • Excellent communication and writing skills.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accomodations@sprinklr.com.

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