As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.

 

What Are Your Responsibilities 

Act as strategic lead for a portfolio of SaaS implementation projects, ensuring gold standard delivery and client delight from start to finish. 

  • Build and maintain durable and trusted relationships with internal teams and client stakeholders while ensuring accountability from all parties

  • Create and maintain drumbeat for the timeline of the project that adheres to the scope of work and Sprinklr delivery best practices

  • Drive adherence to department and organization processes, setting the best practice cadence for a team of 3+ resources across multiple teams 

  • Manage project scope, timeline, budget, risks and issues across multiple projects for different accounts simultaneously 

  • Lead project-based risk mitigation including investigating root causes to client and project issues and propose effective solutions, clear internal communication to attain solution and timely communication with client on status

  • Participate and facilitate occasional on-site client meetings 

  • Act as a liaison for the Professional Services organization when interacting with other Sprinklr teams

  • Manage the delivery of high volume, concurrent, short duration projects

  • Articulate and frame business problems and solutions as appropriate for all audiences

Who You Are & What Makes You Qualified

  • Minimum 5 years relevant consulting, account management or industry experience in software implementation

  • Minimum 3 years of managing technology engagements

  • Experience managing long term, high budget projects in IT, Saas, or Software environment

  • Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations, and run team meetings

  • Ability to motivate and focus resources where there is no direct reporting relationship

  • Strong oral and written communication skills, including presentation skills

  • Ability to solve problems with keen instincts and organizational experience

  • Strong knowledge of software development life cycles, web technologies, web development processes

  • Ability to travel up to 30% on an annual basis

You know You're Successful if….

  • Able to adapt and operate effectively in ambiguous or rapidly changing environments

  • Self motivating but also able to successfully work with cross functional teams

  • Proven mentoring, supervisory, and team-building skills

 

 


Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

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