As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.


What You’ll Do:-

  • Responsible for Managed Services delivery for a dedicated region(s)
  • Actively manage the large scale digital transformation project in the region and act as a program manager for the same
  • Providing effective leadership to the services organization, while fostering a culture of accountability, efficiency, professional development, high-performance, and ethical behaviour
  • Responsible for the renewal and upsell of Managed Services in the region
  • Provide mentorship and guidance to the Managers, and consultants in the region
    Building strong internal relationships and collaborating cross-functionally to drive market readiness, services deployments and project management
  • Seeking out and analysing customer feedback, improving quality and customer satisfaction
  • Acting as an escalation point in projects and provide expertise to ensure delivery quality for all Sprinklr deliverables
  • Ensuring project teams are following best practices and adhering to Sprinklr processes and policies
  • Conducting business inspections to forecast revenue consistently and accurately
  • Achieving revenue, margin and expense objectives set forth by management
  • Provide a snapshot of the services performance in the region against the KPIs set
  • Lead staffing resourcing and capacity mapping in the region Managing and controlling projects in the region for scope, timeline, budget, risks & issues, and change control processes
  • Attracting, hiring and retaining top talent, mentoring new team members and supporting the ongoing skill development of existing teammates
  • Building strong customer relationships across Global Strategic Accounts and Large Enterprises with a passion for customer value and success
  • Applying Sprinklr methodology, company procedures, and leading practices in all areas of work
  • Develop a working knowledge of the Sprinklr platform in order to guide the team in solving complex use cases


Who You Are & What Makes You Qualified

  • 8-12 years of relevant experience in enterprise software, digital, or social implementation/managed services
  • At least 5-6 years of management experience at SaaS professional company
  • Must have program managed large scale digital transformation projects
  • Demonstrated experience and a passion for the Customer Experience technology universe.
  • Experience in mentoring, coaching, and developing people, and want to inspire their best work
  • Experience in costing for services, setting and meeting revenue targets, capacity planning
  • Exhibit empathy towards customers and are passionate about customer value and success
  • Excellent interpersonal skills, with an ability to establish credibility, trust and support within all levels of the organization
  • Solutions-oriented with an ability to convey a clear vision, with a demonstrated track record of executing against results.
  • Critical thinker with an ability to influence, make sound decisions and drive alignment.
  • Ability to motivate and focus resources with or without a direct reporting relationship
  • Excellent listening skills to fully understand the customer requirements and pain points, with a focus on customer success
  • Passion for solving client challenges and commitment to client delight
  • Ability to work effectively under deadlines and juggle several assignments simultaneously, particularly in a fast-paced environment
  • Flexibility in working with global internal and customer teams across time zones
  • Passion for solving client challenges and commitment to client delight
  • 4-year college / university degree with a relevant post-graduate qualification

 


Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

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