As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Sprinklr is 2,000 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.
Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.
Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.
Sprinklr is looking for an experienced Enterprise Program Manager for our Security and
Information Technology Teams, who will bring passion and dedication to all aspects of driving
complex organizational and technical programs. This individual will manage major projects and
be a champion in evaluating, managing, and addressing security and technology risks. The
Enterprise Program Manager will partner across the whole of Sprinklr, managing requirements,
communications to stakeholders, and ensuring appropriate adoption of program management
tools across the IT and Security Teams. The successful candidate will be responsible for the
efficient execution of initiatives, ranging from implementing industry-leading security tools to
ongoing operational security and technology initiatives.
About the Role:
Principal Advisor to the CISO on strategic program planning and execution
Partner with the Security and IT teams to drive requirements, acting as a single point of
contact for critical enterprise mandates and initiatives.
Create and maintain dashboards and associate tactical and strategic metrics, KPI, and
Dive into details of issues, provide design input for the systems, and drive the execution
of decisions that impact products, systems, and the team.
Escalate urgent issues and drive them to closure promptly.
Work directly with organizational and customer peers to coordinate shared outcomes,
activities, and efforts to ensure consistent cross-organizational and cross-functional
Develop partnerships across the company, and communicate project needs in a clear
and timely manner.
Evaluate, recommend, and implement build/buy solutions to remediate
infrastructure/information asset/business continuity risks.
12+ years experience in enterprise program management or related fields, 4+ years of
which should be in managing/leading security initiatives. Experience driving
projects/programs across teams, organizations, and continents.
Excellent communicator with strong listening, verbal and written communication, and
interpersonal skills. Proven ability to lead and drive department-wide meetings
Highly collaborative, team focused work style. Accustomed to leading without formal
Effective problem solving – can see the big picture while also understanding the details
and navigating to successful results.
Strong expertise in data privacy, security compliance, and security of distributed
Ability to synthesize data and make it actionable for the engineers and
reportable/communicable to leadership.
Excellent advanced JIRA skills to manage and maintain program management.
Knowledge of other work planning and productivity tools such as Smartsheets and
Confluence is a plus.
Meticulous attention to detail.
Pluses: Certifications such as PMP, and/or security certifications such as CISSP, CISA,
or AWS certifications.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.