As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Director, Care Product Marketing
About the Role
Sprinklr is hiring a Senior Product Marketing Manager who thrives on taking the complex and making it meaningful, visceral, understandable, and personal. We believe we have an important story to tell about the transformative guidance we bring to customer engagement, employee engagement, and digital transformation. It is a story of change: Our customers are changing because their customers are changing. Sprinklr makes our customers the hero who can make that change.
World-class marketing and storytelling experience. You have strong track record in marketing, brand management, communications and storytelling. You understand that marketing ultimately is about creating meaningful connection that drives action. You know how digital marketing and the use video can create change. You have extensive experience with marketing content – web, blog, ebooks, webinars, infographics, SEO – and believe that marketing is part art and part science (aka, data to better understand the efficacy of your work).
Demonstrated capacity to develop, refine and transmit the Sprinklr message to key stakeholders—our Peers, Prospects, Customers, Partners, Analysts, and our community around the world. You are skilled in taking our rich and complex products, and transforming them into compelling “human speak” that boils it down to its essence. Better yet, you can convert the message into compelling stories that move our stakeholders to action thru well executed content and marketing campaigns.
Exceptional writing and communications skills. You must be a strong writer who is comfortable managing and representing the multiple voices of Sprinklr. You enjoy creating compelling, persuasive presentations and are a rockstar in delivering them too.
A deep commitment to our mission. You are a proven leader with evidence of empathy, passionate curiosity, and a commitment to helping our customers and colleagues. You have grit and a strong work ethic – and you produce quality results, often in a condensed timeframe.
A deep commitment to each other. You excel at positive collaboration. “A Lion used to prowl about a field in which Four Oxen use to dwell. Many times he tried to attack them but whenever he came near they turned their tails to one another so that whichever way he approached them he was met by the horns of one of them. At last, however, the Oxen argued among themselves, and each went off to pasture alone in a separate corner of the field. The Lion then attacked them one by one and soon made an end of all four.” (Aesop) Our team is our corporate family. We thrive on transparency in communication, tolerance in disagreement, and operating without fear of rank or title.
Specific responsibilities include:
- Own and drive strategic marketing initiatives for Care
- Act as primary storyteller and evangelist for the Care product suite
- Develop solutions positioning and messaging that differentiates us in the market
- Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products.
- Product launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan
- Market intelligence – be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them.
- Creation of original thought leadership content that successfully elevates the Sprinklr brand, highlighting industry trends, innovative tech, best-practices, and CX stories that establish trust and authority in our brand.
- Contribute to creation of Customer Success stories.
- 10 years of marketing experience B2B
- Minimum 5 years of product marketing
- 3 years experience in a sales or sales support role
- Bachelor’s in business, communications or marketing
- Very strong written communication skills as well as strong verbal presentation skills
- Willing to travel 25%
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.