As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

What You'll Do:

  • VALUE
      • Ensure that every client derives the most value possible from the Sprinklr platform
      • Manage and optimize configuration of on boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform
      • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
      • Maintain platform relevancy according to changes business needs
      • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • BUILD & CONFIGURE
    • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
    • Product Mastery of Modern Care features
    • Assist the Platform Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
    • Ticket management - (Config asks ) : Meet SLA
    • Project Management skills - Implementation to PS handover
    • Assist in implementation of project by working closely with IC & PM
    • Assist in POC/AI Demos directly with the customer in collaboration with the Success Manager

Who You Are & What Makes You Qualified:

  • Knowledge and on hands work experience with Modern Care will be an advantage
  • 2-3 years of experience in enterprise software deployment management and/or implementation, consulting Strength in Social Reporting and Analytics
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred 
  • This is an individual contributor role and must be flexible to work in shifts.
  • Passion for solving client challenges and commitment to client delight
  • Previous customer facing roles would be desirable.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.

EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!

We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to  understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better  company-wide innovation, improved financial results and better decision making.  

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

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