As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Sprinklr is the world’s leading Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. We’re one of the fastest-growing software companies and we work in a fast-paced, high energy and fun environment.

We’re on an exciting journey to tell the world who we are, what we do, and what makes us special. We’re looking for a Social Media Leader who is a culture fit for our Sprinklr Way and a deep subject matter expert in social strategy- creative at grabbing attention and using social to help Sprinklr get noticed.

From building and growing a one-of-it’s kind social media practice, you’ll have responsibility for bringing Sprinklr’s story and point-of-view to life through all forms of digital channels.

Here are the three key things you’ll help us do: 1. Craft a compelling social media strategy along with creative messages and ideas for positioning Sprinklr as the CXM category owner that customers and partners choose. 2. Activate our executives, leaders to engage externally with customers, partners and social media influencers through inspiring, fun and fresh ways.  3. Build and grow social media follower-ship using our leading and premier products while measuring impact and results- you’ll try new things and iterate as you go. 

This role reports to the Head of Corporate Communications in Sprinklr’s Marketing team. 

Here are some additional things you’ll do: 

  • Build and oversee our corporate social media strategy and efforts, coordinating with global teams
  • Raise Sprinklr’s brand and leadership in the category of Customer Relationship Management globally and drive meaningful engagement and touchpoints with the right target audiences. 
  • Develop highly engaging social media content that is fun and fresh and showcases who Sprinklr is- aligned to our Sprinklr values.
  • Create and share annual social media plans that clearly map out priority topics, themes, events, and always on content.
  • Work with the broader marketing team to support engaging campaigns that are reflective of our biggest priorities.
  • Engage regularly with all team members to ensure Sprinklr’s brand shines and is driving high engagement.
  • Ensure social media assets are being created for key publications for our campaigns.
  • Collaborate with internal teams to create a social media video strategy
  • Build and socialize a fun and engaging social media etiquette playbook that reflects our culture- make it easily updated and found by all Sprinklr employees. 
  • Collaborate with our head of Brand and design teams to maintain and enhance social media creative and design.
  • Leverage data from Sprinklr’s platform to surface newsworthy insights and trends Make informed data driven decisions and uncover actionable insights.
  • Oversee reporting and dashboards for our external communication impact.

Who You Are And What Makes You Qualified:

  • 8+ years’ experience leading social media for large scale brands, ideally with a mix of agency and customer facing experience.
  • Expertise in enterprise software, B2B / marketing technology is a plus.
  • Expertise and technical knowledge of paid social media campaigns on LinkedIn, Twitter, YouTube, Facebook, and Instagram.
  • You’re fun, creative and and you value relationship building
  • A strong understanding of both organic and paid social media, including platforms, trends and targeting approaches.
  • Confident communicator and excellent at managing executives.
  • Highly creative and an exceptional storyteller. You have proven ability to concept and produce high-quality social content. You love it and you’re good at it.
  • Excellent proficiency in verbal and written communication.
  • You work at a fast pace and collaboratively, manage multiple complex projects simultaneously, and produce under tight deadlines
  • Strategic, objective-oriented, dot-connecting and decisive thinker capable of marrying past experiences with fresh thinking to deliver results
  • Proactive, organized, self-directed, results oriented driver

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Sprinklr are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.