As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

As a part of the Worldwide Sales and Success Operations team, this individual will drive the effectiveness and efficiency of our Sales organisation by collaborating with leaders within the Sales and Operations teams. We have a strong culture of data-driven decision making at Sprinklr and this individual, in collaboration with the rest of the Worldwide Operations team will function as a center of expertise for the Sales organisation.
In order to be successful, this individual will have demonstrable experience in analysis, reporting and processes across a broad range of Sales Operations and Sales topics such as pipeline, productivity, predictive analytics, account loading, conversion reporting, compensation, reporting and dashboards, and forecasting. They will also have experience working closely with a number of internal stakeholders, including, Sales Operations, Sales, Marketing, and the Senior Leadership team.
The role
  • Report to Sales Leaders and regional sales teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting
  • Develop KPI reporting and key business insights both locally & globally.
  • Ability to pull data points and analyses together to influence leaders and provide strategic recommendations
  • Ready to dig in to complex problems and become an expert in Sales operations at every level.
  • Develop recommendations for new business processes and initiatives to support improvements in Sales operations.
  • Partner with the sales leaders to analyse current and past trends in key performance indicators including sales team performance, pipeline conversion, cost of customer acquisition and lifetime value of customers.
  • Develop financial models and analyses for business partners to support optimal sales and marketing decision making.
  • Communicate initiatives and goals with EMEA Senior Management Team
  • Support compensation design to determine the metrics and targets that the teams within Sales are measured on.
  • Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements.
  • Translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan then measuring the overall impact and success
  • 3+ years of related experience
  • Experience across one or all of the following operations functional areas: Sales, Marketing, Inside Sales
  • Background in SaaS or a recurring customer subscription model company
  • Experience using CRM Software, BI Tools and Google Applications

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.

EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!

We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to  understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better  company-wide innovation, improved financial results and better decision making.  

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

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