Senior Manager, Operations Enablement

Reporting to the Associate Director of Operations Enablement and Compliance, the Senior Manager of Operations Enablement will be responsible for the success of the new Operations Enablement team. This person will spearhead the standardization and modernization of Operations onboarding, ongoing training and communication strategy for multiple distinct teams within Operations. With the support of a dedicated Instructional Designer and the Associate Director, the Senior Manager of Operations Enablement will be responsible for developing the strategy, implementing and monitoring blended onboarding programs, ongoing product launch and developmental training modules designed to make a measurable impact on operational efficiency, quality and engagement.

What you’ll be doing: 

• Partner with Operations leadership to conduct training needs analyses and refine a project roadmap that leads Operations training to centralization and standardization by the end of 2023. 
• Lead, support and partner with the Instructional Designer for Operations Enablement to design, develop, implement and evaluate compelling, engaging and impactful digital content for eLearning onboarding paths and ongoing training modules for various teams within Operations that support team performance expectations and improve efficiency and quality of work.
• Serve as a key link between Operational teams, Product, Solutions Architecture and other stakeholders and develop proactive enablement strategies for upcoming launches and organizational changes.
• Partner with Quality Assurance and Operations Compliance to identify training gaps and opportunities based on quality and feedback data and develop training plans to address identified gaps.
• Develop and execute a communications strategy for Operations that ensures Operations employees are informed and enabled to thrive in a constantly changing environment.
• Facilitate Train-the-Trainer programs developed by the Instructional Designer for internal leaders responsible for facilitating instructor-led courses and activities, ensuring consistency in delivery and quality across multiple audiences.
• Work closely with Operations leadership and subject matter experts to ensure all training materials developed meet the needs of their team.
• Track, measure and report the impact of the Enablement team on efficiency and quality of work and ensure the Operations Enablement team is consistently on track to meet KPI goals.

What we expect from you:

• Bachelor’s degree or equivalent experience required
• 5+ years of experience working in training, enablement, and/or project management
• 1+ years of experience leading a team of direct reports
• Strong Knowledge of LMS and content authoring systems is required (Lessonly and Articulate Rise preferred) 
• Proven track record in translating business needs into scalable and impactful enablement solutions and building onboarding programs at an organization from the ground up
• The ability, resilience and solution-focused mindset to thrive autonomously in constantly changing and ambiguous hyper-growth environments.
• Experience with organizing and synthesizing data to tell a compelling story and influence future enablement training ideas.
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment.

• Highly organized and can successfully manage multiple work streams across different functions

• Experience in Healthcare is a plus

The target salary range for this position is $135,000 - $155,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team. 
• $200 per year donation matching to support your favorite causes