RFP Writer & Knowledge Base Manager

We are seeking an RFP & Knowledge Base Manager with expertise in  technical writing and data manipulation. This person will develop engaging content, proposal assets, and other tools in support of overall proposal development, with the goal of achieving Spring Health’s business goals. They will partner with Employer Strategy and Sales on individual proposals and manage relationships with Marketing, Security, and Legal teams to ensure proposal compliance. 

Our ideal candidate will feel comfortable mining and manipulating data and technical information to provide technical documentation, content messaging, and proposal attachments and assets. The candidate will also have experience conducting research and taking messaging content provided and managing a knowledge library of online content. Having a strong academic background along with a penchant for project management and the ability to work efficiently and autonomously is very important for this position.  The role will report to the Director of Proposal Operations.

What you’ll be doing:

• Manage RFP and RFI response projects
• Collaborate with subject matter experts to write and edit powerful technical responses for RFPs and RFIs in support of a large team of internal clients, Sales Directors, and Account Executives
• Maintain and expand a database of pre-written content to improve proposal quality and proposal / sales / SME team productivity
• Become a power user of reporting platforms, conducting research, gathering technical information, and producing engaging reports, proposal tools, and attachments
• Manage relationships with designer to provide proposal attachments and assets (slicks, tables, slides, and charts) as needed
• Run network availability reports and support AEs in the development of pricing models
• Follow internal processes to secure needed legal and security documents in support of RFP/RFI and due diligence compliance
• Ensure that the right internal intelligence is collected to help make strategic decisions regarding content
• Stay abreast of changing messaging, new product launches, company policies, and content in the support and maintenance of the company’s content library and marketing assets
• Piece together scattered responses from across a diverse group of subject matter experts and ensure all content is consistent and tailored for individual prospective clients
• Support Proposal Operations and Sales teams in planning, producing, and delivering consistent and professional proposals within a complex business environment under strict guidelines and deadlines
• Ensure draft responses to RFPs and RFIs are compliant and professionally produced within customer defined requirements and timeframes
• Develop expertise, understanding, and knowledge of proposal platforms, including RFPio, Proposal Tech, RFP360, Scout, Mercer VIP, Shortlister, Jaggaer, GEP, Ariba Commerce, Power Advocate, and others, as needed

What we expect from you:

• You have a solid understanding of B2B experience in the technology sector, corporate communications, and new business proposal development; you are capable of becoming a power user of Salesforce and Loopio
• You have a bachelor’s degree compatible to job responsibilities and requirements; masters degree preferred
• You are kind and value working with a team and the development of relationships with your colleagues
• You have experience working in Tech and enjoy data manipulation
• You have proven ability in analyzing RFP requirements and synthesizing information to support win themes and value propositions
• You have excellent written and oral presentation skills and a proven ability to understand and communicate technical concepts in a compelling and persuasive manner
• You have excellent project management skills to facilitate results across functional groups and organizations, including geographically dispersed organizations
• You are organized and deadline oriented, able to prioritize workloads and develop resources as needed to meet deadlines
• You are intellectually curious, committed to mental healthcare, and able to translate complex subject matter
• You have experience with proposal software platforms, including, but not limited to, RFPio, Loopio, Proposal Tech, Scout, RFP360, and others
• You are a high performer, yet a collaborative and cross-functional player who thrives in a culture of accountability and entrepreneurship
• You obsess about achieving the company’s goals and are relentless in pursuing them; you consider the success of others your success and flourish in a meaningful support role

The target salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team. 
• $200 per year donation matching to support your favorite causes