Manual QA Engineer

SpotOn was built to help small businesses compete and win with intuitive software, point-of-sale (POS), and payment solutions. We are committed to supporting businesses at the heart of our communities with the software and payment solutions they need, supported by local and personal service, and delivered at a fair price. We believe that business is personal and our clients—big or small, national or local—should never be on their own. We are right beside them, delivering the future technology they need, today and every day.

Today, SpotOn is one of the fastest growing companies in fin-tech. We recently secured $300M in our Series E funding and have a company valuation of $3.15B. (Woohoo, Tech Unicorn Status!) Also, with our recent acquisition of Appetize, we have expanded the reach of our technology into many larger enterprises. Our work, service, and employees speak for themselves when it comes to merchant satisfaction.

As the leader of our Support and Manual QA teams you will be the vital link between customers and engineering, ensuring we provide a high-touch, technical, helping hand to customers in need of Tier 3 support and making sure the complicated specifics of our systems don't end up in customer hands. 

With an eye toward the customer and a penchant for detail you will work with Senior leaders to improve QA and Support policies and procedures. As a scaling business we are constantly evolving, adding new features, products, and teams to improve our ability to help customers compete and win. Your goal is to ensure they only know one thing about the insides of SpotOn: Quality.

Key Responsibilities:

  • Implement your playbook for continuous improvements across multiple teams using metrics, data, feedback, and your team
  • Guide the growth of your team with mentoring, training, and performance management
  • Directly manage a team of Support Managers, QA Managers, and high performing ICs
  • Collaborate with Product and Engineering Leadership to improve velocity and reliability of feature deployments
  • Leverage support teams to understand customer experiences, pain points and priorities then turn around and use this data for ever-evolving (and better!) test plans
  • Create training materials and processes to ensure new features are old news for our teams by the time a customer asks
  • Stay on top of the latest and/or greatest (ideally both) QA testing strategies and tools
  • Iterate on and implement new strategies to decrease the time to customer issue resolution

What you will bring:

  • 5+ years leading teams in Quality Assurance or Tier 3 Support
  • 10+ years work in QA or Support function (Payments or Fintech experience a plus!)
  • Strong track record of hiring and developing technical teams
  • A bias towards action while remaining inclusive
  • Demonstrated ability to create environments where employees can experiment, learn, fail, and improve safely
  • Excellent prioritization and time management skills
  • An analytical and metrics driven work style that leverages data to make informed decisions
  • Desire to learn and grow your career and those you supervise

Nice to have:

  • Knowledge of the Fintech, Restaurant, or SMB space
  • Previous experience growing teams at Startups or small/medium companies
  • A cool magic trick, great go-to joke, or other party trick (not required at all but again, nice to have!)

Here’s a bit about what we have to offer!


  • Our base pay range starts at $180,000 -$225,000 for this role. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan. Offers will be reflective of the candidate’s location and experience. 
  • We offer medical, dental, and vision insurance benefits plus 401k benefits as a full-time employee
  • Paid vacation, holiday & sick time
  • A fast-growing company with opportunities to advance
  • An opportunity to build products used by tens of millions of customers

Health, dental, and vision care insurance vary from location

  • Competitive salary
  • Collaborative environment
  • Fast-growing company with opportunities to advance

SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

Apply for this Job

* Required


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SpotOn: Product’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.