Business Analyst, Restaurant Software

This is a full-time role, Remote (Chicago, IL Preferred) 

SpotOn creates software and payments solutions that redefine how small businesses and restaurants operate to grow and achieve success. We are one of the fastest growing companies in fin-tech and have received over $100MM in VC funding in 2020. Our platform of products combined with a concierge service team, deliver a world-class customer experience to business owners and their team.

We build easy-to-use tools for businesses that empower them to more easily succeed as well as weave rich connections with their customers. SpotOn’s platform offers loyalty, online reviews, and data analytics in conjunction with cutting edge POS systems and payment applications. Tools like these were previously only available to big businesses with big bankrolls and their own developers, but our platform caters to neighborhood stores, independent retailers, and small to mid-sized chains.

As a Business Analyst at SpotOn, you will work closely with our Restaurant Product team to collect, collate and translate business requirements into user stories and acceptance criteria that can be built into quality software by our development teams. You will be an active thought partner and subject matter expert, deeply involved in new projects that provide our customers with an unmatched set of products and services. This is an immensely important role for our customers as it will interact with many teams across our products and ensure we are able to build the highest quality software at pace.

You must possess a unique blend of business, technical expertise and analytical skills. You will collaborate closely with designers, product managers, engineers, QA and other cross-functional team members within the organization to build products that delight our users.

You will: 

  • Work closely with cross-functional teams including Sales, Support, Product, Development, QA and directly with customers to gather and determine a project’s requirements
  • Translate project requirements to technical requirements and user stories with detailed acceptance criteria
  • Focus on core customer need to ensure maximum customer and commercial benefit
  • Support the development of processes and documentation in order to continually enhance the overall service to our customers
  • Hypothesize, measure and learn. Continuously collect, test and leverage data and insights to inform your decisions

Qualifications:

  • 2+ years of Business Analyst / Associate Product Management experience or equivalent
  • Experience delivering complex, powerful products that are made simple for users, delivering successful results
  • Familiarity with Agile/Scrum software development, writing use cases, user stories and detailed acceptance criteria
  • Driven by analytics and metrics, leveraging data to make informed decisions
  • Highly organized with attention to detail and ability to prioritize. Able to organize and articulate complex technology concepts to diverse stakeholders

 

… then here’s a bit about what we have to offer!

  • Flexible working schedule
  • Full medical, dental, vision and paid vacation & sick time
  • Fast-growing company with opportunities to advance
  • 401K with matching

 

SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law

Apply for this Job

* Required

  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at SpotOn: Product Team are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.