About Splash:

We believe the most powerful marketing happens in-person. Our mission is to develop the most innovative event technology on the planet to help marketers reach and engage their target audiences in-person. From simplifying event asset creation to capturing attendee insights and measuring event impact, Splash enables marketers to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance.

About the role: 

Be a founding member of our AZ office! Splash is a growing startup headquartered in New York City and we're looking for top talent to join our team as we expand to the Phoenix area. We're starting by growing our Support team, and this is an unparalleled opportunity to be directly involved in this new initiative. With a growing client base, it has become a priority to offer dedicated service at all times.

As an Enterprise Support Specialist at Splash, you empower our event marketers by working hand-in-hand with them to achieve their goals. No matter what challenges you face, you curate Pro Support to be a combination of technical expertise and marketing best practices. 

*This is a full-time permanent role, and employees may be asked to rotate working hours every 4-6 weeks to provide 24/7 coverage to our clients. 

Key Responsibilities:

  • Support global Enterprise-level programs and custom workflows with technological expertise
    Troubleshoot platform issues and communicate with Product and Development teams for resolution
  • Provide excellent and creative problem-solving with anticipated client needs in mind
    Advise on industry topics and how to best apply them to event-level strategy
    Create tutorials, write FAQ articles in the Help Center
  • Document client history, workflows, and best practices for internal support guides
  • Own and monitor all processes for Splash ticketing platform
    Analyze customer experience and user behavior to influence product roadmaps
    Exude professionalism and maintain brand values in all client-facing communication

Qualifications:

  • BA/BS preferred or equivalent work experience with demonstrated proficiency
  • 2+ years of experience in Journalism, Communications, Hospitality or Technical Support Industry
  • Experience with Enterprise SaaS technology
  • Expert with Google Docs, Microsoft Office, social media management tools, and relevant software programs in your field
  • Experience with Salesforce and marketing automation systems (e.g. Marketo,HubSpot, Eloqua) are a plus
  • Strong verbal and written communication skills is a must
  • Bonus points for coaching or volunteer experience - we love team players!

 What's Next?

If you’re interested in joining our hilarious, brilliant, ambitious, incredible team, please send a cover letter and your resume. We can’t wait to meet you!

 Salary commensurate with experience. We offer a full suite of benefits, medical, dental and vision.

At Splash, we believe that big ideas and great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply.

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