Spin operates electric scooters in cities and campuses nationwide, bringing sustainable last-mile mobility solutions to diverse communities. Recognized for its consistent cooperation and collaboration with cities, Spin partners closely with transportation planners, elected officials, community groups, and university administrators to bring stationless mobility options to streets in a responsible and carefully orchestrated manner.
Based in San Francisco, Spin is a diverse team of engineers, designers, urban planners, policymakers, lawyers and operators with experience from Y Combinator, Lyft, Uber, local and federal government, and the transportation advocacy world. Spin was known for launching the first stationless mobility program in Seattle, and has since expanded to become the exclusive electric scooter partner in mid-sized cities like Coral Gables, Florida and Lexington, Kentucky, and one of a few permitted scooter operators in large cities like Denver, Detroit, and Washington, D.C. The team embeds in cities and neighborhoods to understand their specific transportation needs, and hires locally from the community.
Spin is expanding quickly and looking for top-tier talent to help us bring affordable and accessible transportation options to cities and define what future safe streets will look like.
About the Role
Manufacturing Operation Engineer at Spin spans both the system level management of new vehicles and the lifetime serviceability of them. As a Sustaining Operation Engineer responsible for Fleet Serviceability, Failure Analysis, Root Cause Analysis, statistical analysis and overall vehicle health your primary role will be to ensure high fleet uptime and open issues being reported are monitored in addition to operational efficiency by designing new tools, fixtures, packaging, processes, or even a whole new vehicle. When you’re not in the office designing or managing projects, you’ll be in the field - engaging users, meeting with mechanics, and evaluating vendors to pair problems with solutions. As the bridge between our design engineering and fleet operations, you’ll play a critical role in the long term success of the business.
- Be the technical lead and proactively support field sustaining activities on vehicle operations for the markets, understanding the full life cycle process of the vehicles from how they are assembled in the factory, to how they are being used in the field to how to decommission them. You will be the technical point of contact for all vehicles issues across 30+ markets.
- Conduct failure analysis on field issues until root cause is determined based on:
- Controlled testing of suspect hardware, system or firmware
- Engagement of internal engineering departments and suppliers
- Supporting Root Cause Investigation data collection and analysis, and working closely with the Engineering team on identifying the needs for design improvements
- Create and develop a fleet management technical service team in charge of fleet repair and reliability. Driving creation of processes and programs to help ensure the ongoing sustainability of the business.
- Own fleet serviceability. Gather requirements from markets, customers, and vehicle telemetry to design and build tools, fixtures, and processes that improve the efficiency of repair operations, lower the cost of deployment, and improve the serviceability of the Spin fleet
- Participate in product design and reliability reviews during new product development to ensure robustness of product design and manufacturing processes that reduce cost, improve durability, or enhance performance.
- Ensure our markets are equipped to handle repairs quickly through training and availability of support documentation.
- Help ensure Spin’s markets are setup to support high fleet uptime through rigorous review of vehicle management processes, development of maintenance strategies and investigations into reports of vehicle failures.
- BSEE/ME or equivalent. MS preferred.
- Focus on the critical path and can evangelize others to follow it.
- Be proactive, not reactive. You recognize long-range risks and know how to mitigate them.
- Fosters collaboration. A great team can do anything. You know how build trust and mediate disputes between cross-functional teams. You relentlessly communicate and encourage collaboration. You have experience leading technical teams from concept to mass production to end of life as a systems level lead or manager.
- Attention to detail and accuracy in investigation of issues, Failure Analysis documents
- Has a Deep Technical Foundation. You know your domain and feel confident putting your name on technical work. You drive system design and feedback to engineering from data given to markets.
- Has 3+ years Manufacturing, NPI Operations, or Systems Design experience with Asia suppliers
- Can support international or domestic travel at ~25% / year
- Has deep technical understanding in a number of the following topics such as power electronics, motor controllers, batteries, injection molding, sheet metal design, casting, rapid prototyping, mechanical assembly, DFM, serviceability, tooling design, mechatronics, and electric vehicle engineering.