Resource Management for Training Delivery Branch

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The NCI Agency has been established to optimally fulfil the collective needs of NATO nations in areas of Consultation, Command and Control, Communications, Information, and Cyber Defence. This also includes streamlining the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition, and related information exchange.

As part of the NCI Agency, the NCI Academy delivers high quality, certifiable and modern vocational training on systems and services utilised within NATO. The NCI Academy is led from its flagship training delivery location in Oeiras (Portugal) and supported by staff and capabilities in The Hague (The Netherlands), Brussels and Mons (Belgium).

The Dean of Academics directly reports to the Director of the Academy and is responsible for individualtraining delivery services and student performance management; in residential form (at any Agency location), for Mobile Training Teams (MTT) and training delivery in all digital forms (distance learning, microlearning, eLearning, etc.).

The Dean of Academics is responsible for Training Delivery in Oeiras, Mons and The Hague as well as other geographical locations through Mobile Training Teams. Reporting to the Dean of Academics, the Communications and Deployable Systems Training Branch, the Cyber Defence Training Branch and the Command and Control and Functional Services (C2 & FS) Training Branch are each responsible for the management and execution of the related training provided by the NCI Academy.

Role Duties and Responsibilities

Planning and Forecasting

• Demand forecasting: Predicting future resource needs (people, classrooms and infrastructure) based on training plans, project schedules, workload, and organizational goals.
• Capacity planning: Assessing the training branch's available resources and their capacity to meet future demands.

Allocation and Scheduling

• Resource allocation: Proposing the assignment of resources to projects or tasks based on their skills, availability, and priorities.
• Scheduling: Creating and managing schedules for resources to ensure timely completion of projects, including overall training and travel plans for the branch.

Monitoring and Optimization

• Utilization tracking: Monitoring the usage of resources to identify underutilization or over allocation.
• Optimization: Identifying and proposing strategies to improve resource utilization and efficiency, including the reassessment of allocation and prioritization when new tasks are identified.

Conflict Resolution

• Resolving conflicts: Addressing issues related to resource allocation, scheduling, or performance.
• Prioritizing tasks: Proposing the order in which tasks should be completed based on their importance and urgency.

Reporting and Analysis

• Generating reports: Providing regular reports on resource utilization, project progress, and performance.
• Analyzing data: Using data to identify trends, patterns, and areas for improvement

Essential Skills and Experience

• Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools.
• Expertise in resource allocation, scheduling, and forecasting techniques.
• Ability to analyze data to identify trends, patterns, and areas for improvement.
• Understanding of budgeting, cost control, and financial analysis.
• Familiarity with resource management software and tools (e.g. ServiceNow).
• Excellent verbal and written communication skills to interact with stakeholders at all levels.
• Ability to identify and resolve issues related to resource allocation and scheduling.
• Ability to build and maintain positive relationships with stakeholders.

Desirable Skills and Experience

• Knowledge of and experience with the NATO Command Structure, the NATO Force Structure, and the NATO Political Structure.
• Experience working in an International environment with Military and Civilian elements.
• Knowledge and experience working with NCI Agency.
• Knowledge and experience working with NCI Academy.

Education

• Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree.

Language Proficiency

• Business English

Working Location

• Oeiras, Portugal

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance