Senior Technician (Configuration Management)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

Under the direction of Branch Head, they will perform duties such as the following:

• Manage and maintain the configuration of hardware and software systems;
• Overseeing the installation, configuration, and maintenance of various systems, ensuring they meet the organization's requirements;
• Leading a team of technicians and collaborate with other IT professionals to ensure the smooth operation of the organization's technology infrastructure;
• Lifecycle planning, control and management of the assets of an organisation;
• Documentation, software and service assets, and information relating to those assets and their relationships;
• Identification, classification and specification of all configuration items (CIs) and the interfaces to other processes and data, as well as required information related to storage, access, service relationships, versions, problem reporting and change control of CIs;
• Application of status accounting and auditing, often in line with acknowledged external criteria (such as ISO 9000, ISO/IEC 20000, ISO/IEC 27000 for example) and security throughout all stages of the CI lifecycle, including the early stages of system development;

Essential Skills and Experience

• 2 years of practical experience in configuration management/support
• Sound understanding and experience working with IT Service Management related tools and technologies (like BMC Remedy ITSM Suite)
• Experience with ITIL change and configuration management best practices.
• ITIL v3/v4 Foundation Certification

Desirable Skills and Experience

• Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle)
• Experience of working in a customer funded organization.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Education

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience

Working Policy

• Sigonella, Italy

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance