NIP Intranet RECCEN Support 1

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

Support and Improvement

• Operation and Maintenance of the IKM Tools (NATO Information Portal, Enterprise Document Management System and Tasker Tracker +, other NATO related Portals) and the Project Implementation Tracking Tool instances across the NATO networks
• Troubleshooting and fixing of issues related to the Applications listed above
• Installation & rollout support of IKM Tools and other Portals if required
• Migration of demanded NIP, EDMS and TT+ applications
• Creation of PowerShell Scripts
• Designing medium and large enterprise SharePoint environments, to accommodate the IKM Tools, SharePoint Portals and the PITT
• Support in improving the IKM Tools
• Active Directory Federation Services and Claims provider support, related to the IKM Tools.
• Support in the replication activities of the IKM Tools.
• Improving and supporting the search engine of the IKM Tools.
• Maintaining High availability ADFS capabilities.

Approved Service Interruptions

• Assist the Change Coordinator during the Approved Service Interruption process on the IKM Tools+ related interruptions.

Reporting

• Track development tasks, ITSM reports and liaise with the responsible Service Delivery Manager

Documentation

• Creation of technical and user guides and documentations and doing Quality assurance with the related staff
• Visualizing content in how-to videos, creating training material and how-to guides
• Creating of PowerPoint slides
• Act as the Document Controller to guarantee the completeness (i.e. checking that every document has been produced), quality (i.e. checking formatting and compliance with templates) and archival (i.e. checking that every document has been archived in the right place) of the documents produced by IAS. Maintenance of the existing documentations and adjustments, during the whole life cycle of the product.

Meetings/Demonstrations

• Attending on the Sprint meetings with the internal staff and the customers
• Assist the Service Delivery Managers/Service Area Owner to prepare presentations and demonstrations, related to the IKM Tools.

Essential Skills and Experience

• Microsoft SharePoint 2013, SharePoint 2016 and SharePoint 2019 proficiency
• Knowledge in SQL servers and Network technologies
• Knowledge on Virtual machines technologies.
• SME in the Tasker Tracker Enterprise, Enterprise Document Management System and NATO Information Portal Tasker Tracker+ applications
• Knowledge in ADFS Domain and SharePoint wise.
• Deep knowledge in configuring SharePoint tools.
• Deep knowledge in PowerShell
• Strong written and verbal communication skills with the ability to document and communicate across the teams.
• Ability to work in a team and share knowledge
• Ability to work effectively under pressure.
• Knowledge of the following tools:
  • NIP
  • NCIA Intranet
  • RECCEN

Education

• A higher secondary education and completed higher vocational training leading to a formal or professional certification with a three-year function related experience OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with five years of post-related experience.
• TT+, NIP and EDMS Training Certificate

Working Location

• Braine l’Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance