Assets and Configuration Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The NATO Communications and Information Academy (NCI Academy) located in Portugal, Belgium and The Netherlands reinforces NATO’s technological edge through excellence in Cyberspace learning. The NCI Academy has the Academy Learning Environment, which is the toolset associated with all back-end learning and development activities, the transfer of knowledge from trainers to students and the support of the student learning process. To secure the Academy Learning Environment, there is a team responsible for all activities related to the operation and maintenance of this infrastructure. In addition to setting up courses, maintaining them and deploying them as they iterate, the team is also responsible for running projects to ensure that the Academy Learning Environment is state of the art. The NCI Academy is looking to outsource the assets and configuration management of the ALE CIS. The service contractor will work closely with the Technical Capability Support Section, the NCI Academy Account Holders, the CIS Support Unit Lisbon, and the Asset Programme Management Office. The work shall involve: analysis; planning; data collection and management; use of the assets and configuration management tool set; management of the CIS stock and warehouse; identification of obsolete CIS; decommissioning of equipment in collaboration with the CSU; and other duties.

Role Duties and Responsibilities

• Develop and optimize an Assets and Configuration Management solution for the NCI Academy ALE implementing tools and procedures to ensure efficient and effective management.
• Collect and maintain Asset and Configuration data in the assets and configuration management databases, conduct regular database housekeeping; manage security and access management to the databases; and produce comprehensive reports.
• Support the entire assets lifecycle management, including identification and disposal of obsolete CIS and maintain accurate records through regular audits and inventory checks.
• Manage and maintain the CIS warehouse to ensure sufficient spares, effective assets management, and effective and efficient use of the space, including monitoring and managing stock levels.
• Provide training and support to NCI Academy ALE staff on the use and management of the Assets and Configuration Management system, ensuring compliance with regulations and continuous improvement of processes.
• Assets and configuration management (ACM)
  • Initial 100% assets inventory and current state
  • Develop, implement and monthly follow Standard Operating Procedures
  • Produce monthly and ad-hoc ACM reports – maintenance plans, number and description of assets, metrics, usage, etc.
  • Daily data collection and entry logs, detailing the collection, inputs, movement, status update of assets in the ACM database
  • Implement and monitor monthly the security measures, including access control and security policy compliance
  • Produce regular updates on assets disposal, need for acquisition, tracking
  • Produce monthly and ad-hoc audit reports on physical inventory checks, data accuracy assessments and identify discrepancies.
• Manage and maintain the CIS warehouse
  • Develop, implement and monitor a CIS warehouse management plan, ensuring optimal space utilization and storage conditions
  • Produce monthly and ad-hoc reports – goods inventory, stock levels, locations, goods description, etc.
  • Deliver ad-hoc warehouse trainings sessions for NCI Academy ALE staff

Essential Skills and Experience

• Experience in IT Service Management with BMC Atrium CMDB.
• Proficiency in foundation data preparation and integration into BMC ITSM.
• Experience with Remedy ITSM on Microsoft and Linux platforms.
• System Management expertise in Windows OS and Red Hat Linux.
• Experience integrating data sources with BMC Atrium CMDB.
• Familiarity with infrastructure solutions for Service Management tools, databases, hypervisors, storage, and load balancing.
• Excellent communication, briefing, presentation, and summarization skills.
• Knowledge of and experience with the NATO Command Structure, the NATO Force Structure, and the NATO Political Structure.
• Experience working in an International environment with Military and Civilian elements.

Desirable Skills and Experience

• Experience with BMC Discovery (version 11.x+) and BMC True Sight Operations Management (version 10.x+).
• ITILv3 or v4 Foundation level certification or higher.
• BMC Certified Professional qualification (beneficial).
• Experience in international, military, and civilian environments.
• Knowledge of and experience with the NATO Command Structure and their responsibilities.

Language Proficiency

• Business English

Education

• Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree

Working Location

• Oeiras, Portugal

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance