SUMMARY

Are you passionate about excellent customer service? Are you a natural at developing positive relationships with internal and external customers? Do you constantly talk to your friends, family and pets about bikes and every detail of every component? Are you a creative problem solver eager to help get everyone on a bike? If you were able to answer “yes” to these questions, we want to talk to you?

 

HOW YOU’LL MAKE A DIFFERENCE

  • Wow riders through positive, productive conversation on the phone and in email. 
  • Respond to rider inquiries providing support for for all lines of Specialized product, online store assistance, warranty evaluations, and product recommendations.
  • Receive and process product returns from online purchases.
  • Approve Goodwill decisions up to $25.
  • Resolve unique or complex issues through creative, rider focused solutions.
  • Promote relationships between riders and their local retailers.
  • Liaison with management and internal departments as necessary to resolve rider and product issues.
  • Provide support to Rider Care Management as needed on additional projects and assignments.

 

WHAT YOU NEED TO WIN

  • Minimum two years of customer service experience in the cycling industry.
  • PC proficiency in order entry systems, Microsoft Word and Excel.
  • Associate or Bachelors Degree, or equivalent experience preferred.
  • Excellent customer service and account management skills.
  • In depth technical knowledge of Specialized product and the cycling industry in general.
  • Excellent analytical, organizational and problem solving skills.
  • Ability to communicate, both written and verbally, in a clear and professional manner.
  • Ability to work independently in a fast paced, high volume environment.
  • Ability to identify issues and alternatives, and recommend possible solutions.

 

About Specialized:

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.

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