Brand Experience Representative – Owned Retail

P/T - Friday, Saturday and Sundays 

  

ABOUT SPECIALIZED  

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.   

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.  

 

JOB SUMMARY  

You will be a part of the Specialized Owned Retail network and add value right away as a Brand Experience Representative. You’ll deliver riders an exceptional brand experience by providing product education via our world class bike demo experience, and through the follow up new bike ordering process. You’ll also develop a deep understanding of how to best serve riders across our retail network by connecting them to our owned retail network through the bike demo experience. 

 

HOW YOU’LL MAKE A DIFFERENCE  

  • Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction 
  • Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs 
  • Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process 
  • Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way 
  • Use company literature/resources and available training to stay current on product features, be an expert on our product line and industry trends
  • Help drive post-demo sales via Specialized.com, Company Owned Retail, and IBR’s
  • Help maintain the demo fleet in a clean and organized way
  • Assist with social media channels for the Experience Center
  • Assist with execution of all localized events
  • Regular, dependable attendance and punctuality
  • Open and close the Experience Center for daily business

 

 

  

WHAT YOU NEED TO WIN  

  • 3+ years experience in a customer service or sales setting
  • Bicycle mechanical aptitude
  • Be a self-starter to help deliver sale through of new products
  • Experience with new product activations and community engagement

 

TELL ME MORE  

  • Industry leading Employee Purchase program 
  • Medical, dental, vision, and life insurance* 
  • Morning/evening rides with team
  • Compensation: Part Time or Full Time hourly, industry competitive
  • Location: Reveille Peak Ranch

  

*For eligible employees  

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.  

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!  

See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.  

 

 

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