Are you passionate about excellent customer service? Are you a natural at developing positive relationships with internal and external customers? Do you enjoy collaborating with talented teammates?  Do you have an interest in cycling and are you eager to help others get on a bike?  If you were able to answer ‘yes’ to these questions, we’d love to talk to you. 

We’re looking for a Rider Care Representative providing first-class customer service support to riders and our retail partners.

 

MAIN INTERFACES

Internal

  • Market Service Leader
  • Sales, Marketing, Demand Planning, Logistics, Finance Teams, Global Rider Care team, Global Quality team

External

  • Retailer Partners
  • Riders

 

KEY RESPONSIBILITIES AND OUTPUTS

  • Deliver high-level service to our riders and retailers via phone/chat/email
  • Take ownership of the rider experience – take action to solve problems and follow-up right to the end
  • You’ll need to live and breathe our core values – “The Rider is the Boss”
  • Support our dealers and riders with positive and productive conversations to solve their queries, on the phone, by email and in person as required
  • Promote relationships between Specialized and the network of retailers
  • Respond to dealer inquiries, providing support for all lines of Specialized product, warranty evaluations, technical support and service parts
  • Resolve unique or complex issues through creative, rider focussed solutions
  • Collaborate with the global team, management and internal departments as necessary to resolve rider and product issues
  • Strong written and oral communication skills
  • Passion for bikes; driven to make an impact for riders
  • Travel: some travel to events throughout the EE market may be required

 

KNOWLEDGE AND EXPERIENCE REQUIRED

Experience

  • Experience in a customer service role
  • Experience in working with a CRM system is helpful

Language and other skills

  • Czech fluent
  • English fluent
  • Polish would be a bonus
  • Driving licence

 

KEY COMPETENCY REQUIREMENTS

  • Excellent Customer Service skills
  • Computer proficiency in Microsoft Word, Outlook and Excel (Oracle would be a bonus!)
  • Ability to collaborate effectively with a team
  • Excellent time management skills to ensure workload is prioritised to meet customer needs and team targets
  • An interest in, and some basic knowledge of Specialized products and the cycling industry in general
  • Ability to suggest and carry out practical actions/solutions to deal with issues and solve problems

 

 

Are you Specialized?

Apply for this position and send us your resume and cover letter in English.

 

About Specialized

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.

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