Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Reach out – we’re here to help you build your career at Specialized.
We are searching for a dynamic individual to join our team as a Rider Care Agent! In this role you will be a key member of our Rider Care team providing after sales customer service support for all Specialized products to both our riders and retail partners. A eagerness to help, passion, drive, and follow-through are critical – these traits create lasting relationships and build trust with our brand. We do everything possible to help our riders easily find the bike of their dreams and work to keep them riding as quickly as possible when issues happen
HOW YOU’LL MAKE A DIFFERENCE
Deliver high-level service to our riders and retailers via phone/chat/email
Take ownership of the rider experience – take action to solve problems and follow-up right to the end
Resolve technical issues through troubleshooting & diagnostic faultfinding
Working hands-on with bikes on occasion – solving customer issues, supporting reworks etc.
You’ll need to live and breathe our core values – “The Rider is the Boss”
Experience in a retail or customer service role
Strong written and oral communication skills
Hands-on technical ability to problem-solve in a relevant field (e.g. bike mechanic, automotive, consumer electronics)
The ability to multitask, prioritize, and remain resilient while not losing your cool
Proficiency with PCs, CRM systems & the Microsoft suite of products
Passion for bikes; driven to make an impact for riders
2+ years’ experience in a Customer Service role
Fluent in bicycle technology and the value it brings to society
Salesforce CRM & Oracle experience recommended
Good English language skills
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!