Deliver industry-leading technical support and training for Turbo pedal-assist bicycles.

As the Turbo Field Service Specialist, you’ll help to make Specialized the world leader in after-sales support for ebikes. Your mission is to elevate our retail partners to deliver world-class technical service to our riders. You’ll work closely with retail service management and workshop staff to deliver in-person training, to introduce new service techniques and technologies. You’ll intentionally measure and drive improvement in retail service standards. You will also partner with our retailers to deliver white-glove support to our riders in the field.

 

HOW YOU’LL MAKE A DIFFERENCE

  • Represent Specialized as a Turbo brand evangelist to our retailers, riders and employees
  • Partner with key accounts to develop trust in Turbo products & technology via regular visits & updates
  • Measure retailers against a service scorecard, raising standards through a service certification program
  • Address gaps in knowledge, capability and professionalism via hands-on product/system training
  • Provide guidance on workshop set-up & service part-kits. Advocate for preventative service plan
  • Manage and maintain a mobile workshop van including service parts inventory, tools and test/demo bikes
  • Resolve elevated cases for retailers/riders where normal diagnostic processes have been exhausted
  • Partner with local account management to develop our Turbo retailer network, focusing on key accounts
  • Partner with local/global RiderCare and SBCU teams to improve the quality of support content & strategies
  • Provide actionable feedback to internal teams on retailer/rider needs and trending field quality issues

WHAT YOU NEED TO WIN

  • Minimum two years of customer service experience and one-year technical service in the cycling industry
  • A natural communicator, both written and oral. Comfortable meeting and engaging new people regularly
  • Experience in technical training – both as a presenter and hands-on mentor
  • Independent worker with solid organizational, time management and problem-solving skills
  • Detailed understanding of electric bicycle systems or other complex electro-mechanical systems
  • Proven diagnostic capability – you’ll be able to identify faults, track route-cause and find solutions
  • Ability to work remotely and travel regularly (up to 3wks/18days per month)
  • Commercial awareness, with vision to increase our retailers’ business value through advanced service
  • A confident PC user, fluent in Microsoft Word, Excel and PowerPoint

 

Preferred Qualifications:

  • 5+ years bicycle mechanical experience
  • Deep electric bicycle know-how and service experience, Specialized Turbo system experience a plus!
  • Extensive riding or racing experience in various disciplines (Road, DH, BMX, XC)
  • Valid driver’s license and clean driving record

 

About Specialized:

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.

 

Are you Specialized?

Apply for this position and send us your resume and cover letter in English.

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