Are you passionate about excellent customer service? Are you a natural at developing positive relationships with customers and our local Specialized retailers? Do you constantly get excited about new products and sharing those new products with others? Are you experienced at cleaning, servicing and tuning bikes? Are you eager to help everyone get on a bike and experience the amazing riding in Santa Cruz? If you were able to answer “yes” to these questions, we want to talk to you?
We are looking for a Service Concierge to join our Santa Cruz team in spreading the love of cycling!
HOW YOU’LL MAKE A DIFFERENCE
Wow riders through positive interactions, bike setup and product overview.
Respond to rider inquiries about different bikes and models and help them find a retailer to fulfill their needs.
Pull espresso shots and serve up post ride beverages.
Help lead group rides and assist with product launches.
Share your deep understanding of Specialized products in a clear and informative manner.
Promote relationships between riders and their local retailers.
Grow and create new brand fans
WHAT YOU NEED TO WIN
Minimum two years of customer service / technical service experience in the cycling industry.
Proficiency in Lightspeed POS and Bicycle Rental Manager (BRM).
Experiencing servicing Fox/RockShox suspension, bleeding Shimano/SRAM brakes and working on electronic drivetrains.
Associate or Bachelors Degree, or equivalent experience preferred.
Excellent customer service and organizational skills.
In depth technical knowledge of Specialized product and the cycling industry in general.
Excellent analytical, organizational and problem solving skills.
Ability to communicate, both written and verbally, in a clear and professional manner.
Ability to work with limited oversight in a fast paced, high volume environment.
Ability to identify issues and alternatives, and recommend possible solutions.
Here at Specialized we believe that bikes have the power to change lives for the better. We are a culture of barrier-breakers, but we need your unique ideas and backgrounds to help us push boundaries and change the world. We are always looking for creative, innovative, and passionate people who can contribute to our mission of getting people outside. Regardless of your qualifications, if you think this could be you and you're ready to make a difference, please apply! We hope that you will reach out and show us how you can make an impact here.