Are you passionate about excellent customer service? Are you a natural at developing positive relationships with customers and our local Specialized retailers? Do you constantly get excited about new products and sharing those new products with others? Are you experienced at cleaning, servicing and tuning bikes? Are you eager to help everyone get on a bike and experience the amazing riding in Santa Cruz? If you were able to answer “yes” to these questions, we want to talk to you?
We are looking for a Service Concierge to join our Santa Cruz team in spreading the love of cycling!
HOW YOU’LL MAKE A DIFFERENCE
Wow riders through positive interactions, bike setup and product overview.
Respond to rider inquiries about different bikes and models and help them find a retailer to fulfill their needs.
Pull espresso shots and serve up post ride beverages.
Help lead group rides and assist with product launches.
Share your deep understanding of Specialized products in a clear and informative manner.
Promote relationships between riders and their local retailers.
Grow and create new brand fans
WHAT YOU NEED TO WIN
Minimum two years of customer service experience in the cycling industry.
Proficiency in Lightspeed POS and Bicycle Rental Manager (BRM).
Experiencing servicing Fox/RockShox suspension, bleeding Shimano/SRAM brakes and working on electronic drivetrains.
Associate or Bachelors Degree, or equivalent experience preferred.
Excellent customer service and organizational skills.
In depth technical knowledge of Specialized product and the cycling industry in general.
Excellent analytical, organizational and problem solving skills.
Ability to communicate, both written and verbally, in a clear and professional manner.
Ability to work with limited oversight in a fast paced, high volume environment.
Ability to identify issues and alternatives, and recommend possible solutions.
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!