Are you passionate about excellent customer service? Are you a natural at developing positive relationships with internal and external customers? Do you constantly talk to your friends, family and pets about bikes and every detail of every component? Are you a creative problem solver eager to help get everyone on a bike? If you were able to answer “yes” to these questions, we want to talk to you?

We are looking for a Customer Support Specialist- Rider Care Specialist to join our Salt Lake City team in spreading the love of cycling!

 

HOW YOU’LL MAKE A DIFFERENCE

  • Wow riders through positive, productive conversation on the phone and in email. 
  • Assist authorized Specialized dealers through positive, productive conversation on the phone and in email. 
  • Respond to dealer inquiries providing support for all lines of Specialized bikes, warranty evaluations, technical support, and service parts.
  • Resolve unique or complex issues through creative, rider focused solutions.
  • Promote relationships between Specialized and the network of retailers.
  • Liaison with management and internal departments as necessary to resolve rider and product issues.
  • Provide support to Rider Care Management as needed on additional projects and assignments.

 

WHAT YOU NEED TO WIN

  • Minimum two years of customer service and/or technical experience in the cycling industry.
  • PC proficiency in order entry systems, Microsoft Word and Excel.
  • Associate or Bachelor’s Degree, or equivalent experience preferred.
  • Excellent customer service and account management skills.
  • In depth technical knowledge of Specialized product and the cycling industry in general.
  • Excellent analytical, organizational and problem-solving skills.
  • Ability to communicate, both written and verbally, in a clear and professional manner.
  • Ability to work independently in a fast paced, high volume environment.
  • Ability to identify issues and alternatives and recommend possible solutions.

About Specialized:

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.

You’ll be working alongside a passionate, driven team and there are some great benefits including daily lunch rides, onsite yoga classes, and all of the bagels your heart desires on Friday mornings. Come ride with us!

See what we are up to on LinkedInInstagram, and most importantly, our #DogsofSpecialized.

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