Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

About the job

We are seeking an experienced Salesforce QA Lead to join us and help establish a robust QA team. This role will be responsible for implementing QA best practices, executing testing on Salesforce delivery projects, and building and training a team of QA professionals.

You will work closely with the entire project team to review the overall requirements, mentor QA engineers, review test plans/cases, identify defects and push them to resolution, and contribute to a successful go-live.

What You'll Do:

Lead, mentor, and guide a team of QA Professionals.
Collaborate with developers, business analysts, DevOps engineers and project managers to ensure quality deliverables
Develop and implement QA strategies, processes, and best practices for Salesforce delivery projects, including projects involving other technology workstreams (E.g., Salesforce plus data integration to NetSuite).
Work closely with project teams to analyse requirements to understand project functionality and define testing strategies, ensuring alignment with client business needs and goals.
Develop comprehensive test plans, test cases, and test data for various testing levels (unit, integration, system).
Execute manual and automated testing and document/report results on implementations and customizations
Identify, document, and report on defects using appropriate tools
Establish QA metrics and KPIs to measure and improve team performance
Demonstrate appropriate testing actions to internal and external team members and stakeholders
Support client testing including defect triage, environment and data prep, and progress reporting.
Ensure that QA processes, methodologies, and best practices are documented, kept up-to-date based on tech releases, and accessible
Drive efficiency and innovation in the testing procedures including test automation frameworks and tools

Qualifications We Are Looking For

Bachelor degree in Computer Science, Information Technology, or related field
7+ years of experience in software QA, with at least 5 years focused on
Experience with testing CPQ, Service Cloud and Sales Cloud applications/implementations
Salesforce Administrator certification
Strong understanding of Salesforce architecture, customization, and integration
Experience with performance testing and security testing
Experience with test management tools (e.g., JIRA, TestRail)
Familiarity with test automation tools and frameworks (e.g., Selenium, Provar)
Knowledge of Agile methodologies and DevOps practices
Excellent communication and leadership skills
Experience in building and mentoring QA teams
Experience working in cross-functional teams
Strong written and verbal communication skills
A continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible – together, we win as a team!

Preferred Qualifications

Salesforce Advanced Administrator or other certifications
Experience with Salesforce DX and version control systems (e.g., Git)
Experience with any of Spaulding Ridge’s other technology: Anaplan, OneStream, DocuSign, NetSuite, Data Integration, Data Migration, Data Analytics
Knowledge of CI/CD tools (e.g., Flosum, Jenkins)
Familiarity with Apex, Visualforce, and Lightning Web Components

This role offers an exciting opportunity to shape the QA function within Spaulding Ridge and make a significant impact on the quality of our delivery implementations. The ideal candidate will be passionate about quality assurance, have a strong technical background, and possess excellent leadership skills to build and nurture a high-performing QA team.

Spaulding Ridge’s Diversity, Equity & Inclusion (DEI) Commitment

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support DEI, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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