The Role

SPAN is growing fast and we’re looking for a Field Operations Specialist to support our fast-growing channel of new home construction and key customer accounts. This role involves strong collaboration as a technical partner to our Sales and Account Management functions with a strong in-field presence with our electrician partners. There will be a heavy emphasis on Homebuilder Operations activation, installation volume velocity, in-person customer visits, field electrician and designer trainings and of course escalated problem resolution. Important skills include a self-driven work style, flexibility, and an eagerness to learn and develop broad expertise of SPAN’s products along with pre and post sale processes. A SPAN Technical Account Manager is patient, and empathetic, inspires confidence, and brings credibility to customer interactions. This role will benefit from a combination of residential electrical and sales engineering experience and field personnel interactions with successful outcomes. We need an eagerness to develop new channel processes, and drive product improvements with real homebuilder volume perspectives to ensure an excellent customer experience.

In this role, a large amount of travel will be needed to support the installation of SPAN’s products in the field. While SPAN maintains a flexible work environment regarding remote work, working from our headquarters in San Francisco will be required periodically. You should also expect to regularly interface with SPAN’s customers including General Contractors, Electrical Contractors, Architects, Developers, Electric Utilities and homeowners.

Members of our team are hands-on, team-oriented, creative, and most of all highly passionate about driving adoption of clean energy at scale. Ability to apply technical reasoning to a variety of projects and processes is a must. Excellent written and verbal communication is a must.

Responsibilities

  • In this role, you will…

    • Be an expert in SPAN’s Energy Management applications and Energy Storage Systems integrations.

    • Sit on a cross functional core team to support our Homebuilder / New Construction Sales Team members involving sharing knowledge of valuable market trends, technical knowledge, and customer feedback.

    • Provide technical expertise around SPAN products to electricians, project managers, designers, customer operations leadership and sales teams to drive rapid adoption and scale of SPAN products via key accounts relationships.

    • Initial and ongoing electrician and solar installer customer trainings with the goal of accelerating proficiency around the installation of SPAN products.

    • Be onsite for customer visits in the field at installation projects AND at customer branch office locations throughout the US and Puerto Rico.

    • Create, maintain, and update Project Management style tracking tools for Homebuilder installation progress across dozens of builders and hundreds of communities in various stages of progress.

      • Helping us build and track the pipeline of SPAN products needed from manufacturing, fulfillment, procurement, installation, commissioning and homeowner onboarding.

    • Function as a bridge between the customer and SPAN Support/Tier 3 Teams, Engineering, and QA Teams working to maintain and deliver on SLAs for customer issue resolution.

      • Provide input and feedback to customers’ standard operating procedures and design guidelines related to installation workflows for SPAN products and integrations with other vendor’s equipment in a residential application.

      • Identify ways to improve processes for installer support, product information, and learnings.

  • Expectation of up to 50% or more of time traveling to customer locations.

About You 

Required Qualifications

  • Ability to develop new or improve existing training documentation as needed for the purposes of training various technical and non-technical customer audiences.

  • Project Management mindset and experience to create tracking tools for installation and activations progress.

  • Comfort with delivering presentations to small to medium-sized groups, delivered with an engaging and credible style.

  • Able to travel 50%+ of the time to in-field new home builder communities (Production, Custom and SPEC market segments).

  • Prioritize safety and job-site awareness for Zero incident outcomes while on customer project sites, including proper PPE and OSHA requirements.

  • Residential electrical experience, solar and battery storage product and installation knowledge along with a familiarity of systems wide approach to home electrification are all keys to success in this role.

  • Demonstrated propensity to creatively and quickly solve challenging, technical problems.

  • Exceptional written and verbal communication.

  • A calm, level-headed, problem-solving demeanor while under pressure.

  • Empathy for customer problems and drive to continually improve their experience with the SPAN brand and products.

  • Bachelor’s Degree not required but equivalent residential electrical and solar trades/field related experience is.

Bonus Qualifications

  • Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).

  • Proficient in creating engaging presentations.

  • Experience troubleshooting networking issues, IoT devices and residential electrical systems.

The U.S. base salary range for this position is $120,000 - $145,000 plus benefits, equity and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage. This range reflects minimum and maximum new hire salaries for the role across US locations. Within the range, individual pay is determined by location and individual factors including relevant skills, experience and education or training. This range correlates to the relative level of the candidate we believe we need for the role and may require an adjustment for candidates of a different level. 

Your recruiter can share more about the specific salary range for the location this role is based during the hiring process. 

Life at SPAN

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges. 

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage.  Parental leave up to six (6) months depending on eligibility

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns

⚡ Flexible hours, one holiday per month, and unlimited PTO

 

Interested in joining our team? Apply today and we’ll be in touch with the next steps!

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)











How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (Select one)




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one)




Are you a veteran or active member of the United States Armed Forces? (Select one)




Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in SPAN’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.