Process Planner, Starlink Product Growth

Hawthorne, CA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

PROCESS PLANNER

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a Process Planner within the Starlink program, your role would identify opportunities for improvement, work closely with the related cross-functional and operational groups, and assist with bringing the resulting projects to completion. We are looking for problem solvers with a passion for creating a simple, high-quality customer experience, as well as improving processes. Ideal team members are highly autonomous individuals that excel in flexible environments; are steadfast in their efforts to sustain change; and bring clarity and smart decision-making to our leadership teams that drive the organization.

To be successful, you will need:

  • A passion for continuous improvement, the ability to identify shortcomings within our system and to be able to work with your leadership team to improve customer’s ability to self-service, proactively address issues; increase speed of resolution; and scale complex processes across the customer support department.
  • A willingness to roll up your sleeves and step into unknown situations with your leadership team to understand the current state of operations and most optimal path forward.
  • An ability to work with cross-functional groups in soliciting ideas or solutions to problems, communicating the benefits of change to multiple levels of the organization, and keeping related projects on track.

RESPONSIBILITIES:

  • Streamlines operational standards via process improvement techniques
  • Creates, revises, and maintains documents to implement process improvements within the organization
  • Partners and interfaces with internal and external customers as necessary to understand business needs and determine how to enable the customer support team to assist customers with complex problems
  • Provides data-driven decisions and solutions
  • Maintains functional ownership for the team’s processes and procedures
  • Creates and maintains process documentation and procedures
  • Collaborates with technical partners to ensure functional and technical alignment
  • Provides technical solutions and works with additional resources to reduce customer service contact ratio and resolution time
  • Provides mentorship, coaching, and overall strategic guidance to customer operations team members
  • Initiates, reviews and approves internal change requests before they are submitted to appropriate cross-functional team related to responsible processes
  • Routinely communicates status, milestones, and roadmap of projects to leadership
  • Leads and assists on multiple concurrent projects
  • Supports the customer operations for any process related questions
  • Represents the company with our customers (internal and external)

BASIC QUALIFICATIONS:

  • High school diploma or equivalency certificate
  • 1+ years of process improvement experience within a supply chain, customer operations, production, technology, consulting, or manufacturing environment

PREFERRED SKILLS AND EXPERIENCE:

  • Bachelor’s degree in supply chain or engineering related discipline
  • Data analysis skills in Excel, SQL, and/or Business Intelligence Tools (Tableau, PowerBI, etc.)
  • Excellent verbal communication skills and ability to work with people
  • Experience with a high-volume consumer product
  • Six Sigma knowledge
  • Some project planning experience
  • Understanding of root cause analysis
  • Experience applying structured process improvement methodologies.
  • Ability to learn and apply knowledge of root cause and corrective action, gauge scalability and process capability
  • Excellent troubleshooting and problem-solving skills
  • Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)

ADDITIONAL REQUIREMENTS:

  • Ability to work in an environment with possible exposure to noise, dust and temperatures above 80 degrees
  • Occasional travel may be required
  • Must be open to overtime and/or weekends as needed

COMPENSATION AND BENEFITS:

Pay range:
Process Planner/Level 1: $22.00 - $27.00/hour
Process Planner/Level 2: $25.00 - $32.50/hour
Process Planner/Level 3: $30.00 - $38.00/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

 

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. 

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To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here.

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