New

Account Manager I

Boulder, Colorado

About Sovrn

Every interesting company solves important problems for other people.  Sovrn is a Software and Data business that helps Open Web businesses be and remain independent.  We help them understand their business better, operate more efficiently, and make & keep more money.

  • We believe in the freedom and free-flow of information.
  • We believe the Open Web is the largest source of this information.
  • We believe in helping Open Web businesses be and remain Independent.

Through Software products and Data solutions we help our customers:

  • Understand their business better, so they can make better decisions
  • Operate their business more efficiently, so they can invest in what matters most
  • Make (and Keep) more money, so they control their own destiny

About the Team

The Customer Success team helps publishers grow by delivering proactive and dedicated full-stack customer success, support, and analysis across all functions of their business. We hold customer experience second to none and pride ourselves in our ability to keep our customers extremely happy. We love to experiment and try new things. We bring positivity and a sense of humor to work.

About the Job

As an Account Manager I, you will be supporting our strategic account managers, working with our largest and most influential accounts to understand common trends, identify best practices, and find opportunities for growth in specific verticals. You'll be able to analyze these trends and formulate solutions to help them better understand and thrive in the ever-changing landscape of our industry. 

In addition, you will be expected to proactively engaging in strategic conversations with your publishers beyond the day-to-day growth opportunities. This will require you to fully grasp a publisher’s business, and ensure that we have contacts at all levels of their business to understand (and potentially supplement) that larger company strategy. 

You will also ensure that all of the feedback received from our publishers is being communicated back to the larger org, in particular the Product team so that we can continually adapt to the needs of our publishers. 

What You’ll Be Doing:

  • Actively engage with your accounts to thoroughly understand their business and execute, implement, and improve what should feel like a personalized Sovrn experience
  • Regularly track the overall health of your publishers and identify solutions to proactively anticipate customer needs and identify industry trends 
  • You’ll manage the satisfaction, success, retention, and growth of a designated book of strategic accounts
  • Identify metrics/KPIs that help your customers understand if they are achieving the long term goals you have set
  • You will be introducing additional products and services that Sovrn offers to your accounts through marketing campaigns, QBRs, and video conferences 
  • Nurture your relationship with account stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Sovrn
  • Manage and facilitate the process as your accounts advance through product implementations
  • Develop and execute a regular cadence for collaborative, productive conversations, providing insights on their performance, health, and growth opportunities
  • Share learnings, ideas, best practices, and successes with other Account Managers and the greater Customer Success Team
  • It will be your responsibility to emulate and embody top performance of an account manager for the team of account managers 
  • Identify Sovrn products that will help your accounts expand their success, increase revenue and partner with (Pub Growth / Solution Engineers) to engage your publishers with these solutions
  • Identify and monitor the activity of volatile accounts, reporting on upcoming or ongoing impacts or potential threats to the overall business
  • Meeting with publishers in-person (when possible) to deepen the partnership. Ideally, all enterprise level partners are met with an in-person minimum of 1x per year.

The successful candidate will have:

  • 1+ years of quota carrying Account Management experience
  • Knowledge of ad-tech specific experience, ideally in an SSP/Exchange role
  • Strong verbal and written communication and presentation skills
  • Effective time management skills with an ability to prioritize, meet deadlines and provide superior customer service
  • Ability to organize, multi-task, and prioritize effectively in a fast-paced environment
  • A passion for problem-solving and turning challenges into opportunities for business growth
  • Ability to identify problems and explore potential solutions that can be presented clearly to your client
  • Strong work ethic with a self-motivated attitude and ability to be resourceful to get the job done
  • Communicate candidly, even if it’s uncomfortable
  • Ability to travel as required by customers and industry events
  • Ability to create great first impression for prospects by providing a best-in-class
    experience; with a service-focused mindset
  • Effective organizational skills with the ability to multitask and prioritize
  • A deep appreciation for the team dynamic and ability to maintain composure under
    pressure

Bonus Points

  • Experience in programmatic advertising on the supply or demand side
  • Cross product selling and up-selling experience 
  • Experience using Jira, Confluence, SalesForce, Customer Success tools/solutions
  • Familiarity in Microsoft Excel and Google Sheets (Vlookups, Formulas Pivot Tables, etc)

Position Reports to: Director, Accounts 

Location: Boulder, Colorado - Candidates must currently live in, or are willing to relocate to the Boulder/Denver area. Sovrn’s hybrid schedule includes three days onsite (or more depending on the role) in our Boulder, CO office. #LI-Hybrid

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of accountability impact, and the ability to thrive in a fluid and collaborative environment. We expect you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for.

Sovrn Core Values: Candid, Customer Empathy, Learning, Scrappy, Second Order Thinking

Compensation and Benefits

The base pay range for the $58,000 to $70,000 annually. In addition to the base salary, the total compensation package includes bonus, equity, and benefits. Actual earnings may vary depending on the candidate's direct experience, skills, industry knowledge, and location. 

Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. Sovrn offers a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, short and long term disability, life insurance,11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Equal Opportunity Employer 

Sovrn is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

Recruitment Agencies

Sovrn does not accept agency resumes. Please do not forward resumes to our jobs alias or Sovrn employees. Sovrn is not responsible for any fees related to unsolicited resumes.

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