The SPLC is seeking a Director of Operations and Systems, who is passionate about social justice and fundraising!

The Director of Operations and Systems serves as the chief strategist of the SPLC’s fundraising data systems and works to ensure we deliver an exceptional experience for donors while upholding a high-level commitment to efficiency and accuracy of data and records. The Director of Operations and Systems oversees the development department's data systems, back-end operations, gift processing and acknowledgment systems. Operationally, the position strategically develops processes and systems that improve and deliver optimal data analysis and reporting, quality control, internal and external stakeholder customer service and management of back-end operations.

Who You Are

Knowledgeable. Demonstrated proficiency in database oversight and administration. Working knowledge of not-for-profit fundraising and management of membership and fundraising databases.

People Manager and Leader. A proven ability to develop and manage a diverse team, using JEDI principles. Demonstrated leadership ability when collaborating with cross-departmental teams.

Self-Starter. Possesses exceptional organizational and multi-tasking skills with a high level of attention to detail. Ability to manage multiple, concurrent projects while maintaining a commitment to on-time, high-quality output of projects and goals.

Relationship-Driven. Excellent interpersonal skills, including developing strong working relationships with colleagues, vendors and donors. Superior customer service skills and aptitude.

Mission, Vision & Cultural Alignment. Demonstrated awareness for PLC's mission and vision; and a commitment to ideals of justice, equity, diversity and inclusion and fostering an anti-racist work culture and antiracist principles and learning.

What You'll Do

Manage, evaluate and enhance the operations and procedures of gift processing from mail, wire and online gifts; coordinate with fundraising staff to ensure online marketing efforts are aligned with gift processing; and create efficient and effective controls for internal processing of donations, including the supervision of staff responsible for these activities;

Recommend vendors through competitive bidding and quality screening process; manage and build vendor relationships to minimize expenditures, maximize data quality and integrity, and implement systems that ensure systems and processes are developed for data transfer that adheres to industry and internal gift process standards;

Ensure data systems are in place for efficient and effective flows of data into and out of systems, focusing on the quality of the donor data. This includes implementing automation of data flow and creating implementing procedures for quality control and efficient reconciliation of the fundraising database with financial systems;

Manage internal users and the teams work to ensure that the database is complete and accurate and that data imports, uploads, queries, reports, and extracts are performed according to established norms and protocols;

Manage relationships with key external analysis partners, including external modelers, data co-ops, and data append services to effectively apply data to inform strategy, metrics and administrative decisions;

Work with the Application Delivery Manager to ensure proper workflows, documentation, and standard processes exist to improve efficiency and accuracy of data entry and data flow between internal and external systems and participate in interdepartmental database strategic planning;

Design and maintain telephone system groups to ensure a positive donor experience;

Coordinate logistics for all operational needs in the Development and Fundraising departments;

Manage a team of approximately five staff, providing mentoring and coaching to support the work;

Hire, train, establish and monitor staff performance and development goals, assign duties, and conduct performance reviews; and

Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Minimum Qualifications 

We are committed to equitable hiring practices; therefore you must meet the minimum qualifications to be considered for the role.

  • Minimum of 10 years of experience in Customer Relations Management systems and operations, preferably at a non-profit organization;
  • Minimum of 5 years of managing staff in back-end operations and systems management; and
  • High School Diploma or GED.

Compensation & Benefits

This is an exempt role and the minimum starting salary is $164,864 annually. Salary will be commensurate with experience.

Click here to view the benefits available to SPLC staff.

Where & How You'll Work 

This role has the following work designations options:

  • Local Remote: Will work remotely, but is expected to attend work-related activities that occur at the SPLC offices or in the states in which the SPLC operates.
  • Telework: Will work at an SPLC office at least three days per week and may work two days per week from an alternative work location.
  • This position reports to the Chief Development Officer. 

Other Special Considerations 

This job is performed under general office conditions and is not subject to any strenuous physical demands or dangerous conditions.

 

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

An Equal-Opportunity Employer with a Commitment to Diversity

Southern Poverty Law Center (SPLC) is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally without regard to age, caregiver status, color, disability, ethnicity, gender, gender expression, gender identity, marital status, national origin, on the basis of genetic information, political affiliation, pregnancy, or veteran status.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education
Optional Demographic Information

SPLC does not discriminate on the basis of sexual orientation, gender identity or expression, race, religion, disability, or other identity characteristic. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all staff, please consider answering the following optional questions. These questions are optional, and the information will only be used in its aggregate form and will not be tied to any individual. 

What are your preferred pronouns?




How do you describe your gender identity?




Do you consider yourself a member of the Lesbian, Gay, Bisexual, Transgender, and/or Queer (LGBTQ) community?



Do you identify as transgender or non-cisgender?



Which categories describe you?









Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Southern Poverty Law Center’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.