SoundHound Inc. builds voice AI products that make it easier for people to engage with the world around them. We do this by creating custom voice assistants that make it possible for companies to extend their brand in new and meaningful ways. Today, our customized voice AI solutions allow people to talk to phones, cars, smart speakers, mobile apps, coffee machines, and every other part of the emerging ‘voice-first’ world.

The SoundHound Operations Center delivers infrastructure monitoring through world-class IT Services utilizing both on-premises and cloud technologies. We power platform stability through constant monitoring and fine-tuning. We seek a motivated individual, who will be part of a 24/7/365 team focused on monitoring, alert response, triage, and ownership of systemic platform issues. Working on operations at SoundHound is a unique opportunity to support a world-class infrastructure and our global partners. 

In this role you will: 

  • Provide monitoring and incident management of SoundHound’s production and development networks, servers, applications, and services
  • Respond to alerts/alarms according to our runbooks, KB articles, and SOPs
  • Analyze system and network monitoring and fine-tune alerts/alarms accordingly
  • Develop, maintain, and improve operational documentation
  • Proactively track and report issues in a professional manner across multiple departments both internally and externally with our partners and vendors

We would love to hear from you if: 

  • You have at least 2 years of experience with full-stack monitoring and incident management
  • You have supported a broad application stack with technical capabilities spanning network, servers, and application layers
  • You possess a strong team-first disposition with strong analytical, problem solving, debugging, and troubleshooting skills
  • You have high attention to detail, reliable follow-up, and ability to prioritize quickly under potentially stressful situations

We would be especially excited if you have basic scripting skills (such as Perl, Bash, etc.). 

Here at SoundHound, diversity, equity, and inclusion are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. 

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment. 

Employees enjoy comprehensive health care, paid time off, discounted fitness classes, and flexible working hours. Learn more about our philosophy, benefits, and culture at https://soundhound.com/careers/

Come join our growing team and bring your unique voice to our mission!

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