We've dedicated more than 15 years to developing the innovative technologies behind our Houndify Voice AI platform. Our advancements have resulted in the ability to process speech in real-time and to create the most natural and conversational user experiences. Of course, great technology deserves an outstanding support organization. This is an opportunity to join us in doing just that, building a top-notch production support organization to help us deliver our best-in-class technology to the world. The SoundHound Operations Center’s mission is to deliver infrastructure monitoring through world-class IT Services utilizing both on-premises and cloud technologies. We power platform stability through constant monitoring and fine-tuning. We seek a motivated individual, who will lead a 24/7/365 team focused on monitoring, alert response, triage, and ownership of systemic platform issues.
In this role you will:
- Provide vision, structure, and leadership to 24/7/365 Operations Center
- Drive the continual improvement of documentation and observability
- Deliver clear and concise communication to both internal and external stakeholders
- Collaborate with other teams to deliver world-class support to our partners
- Grow a team to meet the evolving needs of the organization
We would love to hear from you if:
- You are thrilled to help others learn, grow, and do
- You cannot help but roll up your sleeves and dive in when you see a problem
- You have a passion for creating order out of chaos
- You are not satisfied with partial information or mediocre explanations
- You have at least 5 years of experience managing and growing teams
- You have at least 2 years of experience supporting a 24x7 Internet-facing production environment
- You possess excellent verbal and written communication, and phenomenal interpersonal skills
- You have a strong team-first disposition with strong analytical, problem solving, debugging, and troubleshooting skills
- You demonstrate a track record of attention to detail, reliable follow-up, and prioritizing quickly under potentially stressful situations
At SoundHound Inc., we believe every brand should have a voice. As the leading innovator of conversational technologies, we’re trusted by top brands around the globe. Houndify, our independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy.
Our mission is to enable humans to interact with the things around them in the same way we interact with each other: by speaking naturally. We’re making that a reality through our SoundHound music discovery app and Hound voice assistant and through our strategic partnerships with brands like Mercedes-Benz, Hyundai, Deutsche Telekom, and Pandora. Today, our customized voice AI solutions allow people to talk to phones, cars, smart speakers, mobile apps, coffee machines, and every other part of the emerging ‘voice-first’ world.
Our diverse team of engineers, UX/UI designers, writers, data scientists and linguists are all passionate about creating a world with more conversations. With more than 14 years of expertise in voice technology, we have hundreds of millions of end-users, and a worldwide team in eight countries building solutions for a voice-first world.